At a Glance
- Tasks: Support business customers with quality service in security systems and enhance their experience.
- Company: Join Johnson Controls, a global leader in energy efficiency and building systems.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts on high street brands.
- Other info: Great career development opportunities in a dynamic and supportive environment.
- Why this job: Make a real impact by improving customer interactions and driving service excellence.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‐quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
What you’ll do:
- Handle customer enquiries via phone and email.
- Support account management and build strong customer relationships.
- Monitor quality and identify improvement opportunities.
- Analyse data and identify trends to enhance the customer journey.
- Work closely with internal teams to resolve issues and improve processes.
- Take ownership of customer queries through to resolution.
What we’re looking for:
- Must-Have:
- Strong customer service and communication skills.
- Ability to manage multiple priorities effectively.
- Attention to detail and strong organisational skills.
- IT literacy and experience using CRM systems.
- Proactive, team-focused mindset with a passion for improvement.
- Nice-to-Have:
- Experience with Salesforce.
- Background in quality frameworks or data analysis.
- Experience working cross-functionally.
About Johnson Controls: Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education. For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
Quality & Customer Support Advisor in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Manchester that fosters collaboration and innovation. Our commitment to employee growth is evident through extensive career development opportunities, competitive benefits including a generous leave entitlement and exclusive discounts, and a supportive environment that values quality customer interactions and continuous improvement.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Customer Support Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their services, especially in B2B quality and customer care. This will help you tailor your conversations and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, role-play with a friend or family member to get comfortable with different scenarios. This will boost your confidence when it comes to real interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Johnson Controls.
We think you need these skills to ace Quality & Customer Support Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Quality & Customer Support Advisor role. Highlight your customer service skills and any relevant experience with CRM systems, as this will show us you’re a great fit for the job.
Showcase Your Communication Skills:Since this role involves handling customer enquiries, it’s essential to demonstrate your strong communication skills. Use clear and concise language in your application to reflect how you would interact with our customers.
Highlight Your Attention to Detail:We love candidates who pay attention to detail! Make sure to proofread your application for any typos or errors. This not only shows your organisational skills but also reflects your commitment to quality.
Apply Through Our Website:For the best chance of success, apply directly through our website. This ensures your application gets to the right people and allows us to see your enthusiasm for joining our team at Johnson Controls!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Before the interview, make sure you understand the company and its services, especially in areas like intruder alarms and CCTV. Familiarise yourself with their customer support approach and think about how your skills can enhance their service delivery.
✨Showcase Your Communication Skills
As a Quality & Customer Support Advisor, strong communication is key. Prepare examples of how you've effectively handled customer queries in the past. Practice articulating your thoughts clearly and confidently, as this will demonstrate your ability to manage customer interactions.
✨Be Data Savvy
Since the role involves analysing data to improve customer journeys, brush up on any relevant experience you have with data analysis or CRM systems. Be ready to discuss how you've used data to identify trends or drive improvements in previous roles.
✨Emphasise Teamwork and Proactivity
This position requires a proactive mindset and the ability to work cross-functionally. Think of examples where you've collaborated with others to resolve issues or improve processes. Highlighting your team-focused attitude will show that you're a great fit for their culture.
