At a Glance
- Tasks: Support business customers with quality service across security systems and enhance customer experiences.
- Company: Join Johnson Controls, a leader in smart building solutions since 1885.
- Benefits: Enjoy competitive salary, flexible leave, and exclusive discounts on top brands.
- Other info: Great career development opportunities in a dynamic and supportive environment.
- Why this job: Make a real difference by improving customer interactions and driving service excellence.
- Qualifications: Strong communication skills and a proactive mindset are essential.
The predicted salary is between 30000 - 40000 € per year.
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV, and access control. You’ll deliver high‐quality customer interactions, manage queries, and help drive continual improvement across service delivery.
What we offer:
- Competitive Salary: Reflecting your skills and experience.
- Flexible Leave Entitlement: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
What you’ll do:
- Handle customer enquiries via phone and email.
- Support account management and build strong customer relationships.
- Monitor quality and identify improvement opportunities.
- Analyse data and identify trends to enhance the customer journey.
- Work closely with internal teams to resolve issues and improve processes.
- Take ownership of customer queries through to resolution.
What we’re looking for:
Must-Have:
- Strong customer service and communication skills.
- Ability to manage multiple priorities effectively.
- Attention to detail and strong organisational skills.
- IT literacy and experience using CRM systems.
- Proactive, team-focused mindset with a passion for improvement.
Nice-to-Have:
- Experience with Salesforce.
- Background in quality frameworks or data analysis.
- Experience working cross-functionally.
Quality & Customer Care Advisor in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a supportive work culture in Manchester that prioritises employee well-being and development. With competitive salaries, flexible leave entitlements, and extensive career growth opportunities, we empower our Quality & Customer Care Advisors to thrive while delivering high-quality service to our business customers. Join us to be part of a team that values innovation and collaboration, all while enjoying exclusive discounts and comprehensive benefits.
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Quality & Customer Care Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and understand their products and services. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! As a Quality & Customer Care Advisor, you'll need to handle customer queries effectively. Role-play with a friend or use online resources to sharpen your phone and email etiquette.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Quality & Customer Care Advisor in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Quality & Customer Care Advisor role. Highlight your customer service experience and any relevant IT skills, especially if you've worked with CRM systems.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about customer care and how you can contribute to our mission. Share specific examples of how you've improved customer interactions in the past.
Showcase Your Attention to Detail:In both your CV and cover letter, pay attention to formatting and spelling. A well-organised application shows us that you have the strong organisational skills we’re looking for.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and allows us to see your enthusiasm for joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Before the interview, make sure you understand the services offered by the company, especially intruder alarms, fire detection, CCTV, and access control. Familiarise yourself with common customer queries in these areas so you can demonstrate your knowledge and readiness to support business customers.
✨Showcase Your Communication Skills
As a Quality & Customer Care Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to get comfortable handling enquiries over the phone and via email.
✨Highlight Your Organisational Skills
Be prepared to discuss how you manage multiple priorities effectively. Think of specific examples from your past experiences where you successfully juggled tasks or improved processes. This will show that you have the attention to detail and organisational skills they’re looking for.
✨Emphasise Your Team Spirit
The job requires a proactive, team-focused mindset. Be ready to share examples of how you've worked collaboratively in previous roles. Highlight any experience you have with cross-functional teams, as this will demonstrate your ability to work closely with others to resolve issues and improve service delivery.
