At a Glance
- Tasks: Diagnose security alarm faults and provide top-notch customer support.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Competitive salary, performance bonuses, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and extensive career growth opportunities.
- Why this job: Make a real difference while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills and a knack for problem-solving.
The predicted salary is between 29080 - 32218 £ per year.
Customer Support Technician – Join Our Team!
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule
Hours: 19:00–07:00
6‑8 weeks of fully paid daytime training (Mon‑Fri) required prior to starting the night shift rotation.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for motivated individuals to join our ADT Support team. If you have strong customer service skills, enjoy problem‑solving, and are keen to learn, we’ll provide full training.
Responsibilities
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills
- An interest in problem‑solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills
- Experience in technical problem‑solving
Benefits
- Competitive Salary
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
If you're ready to step into a role where you make a difference every day, apply now and become a valued part of our team.
Nights Technical Support in Manchester employer: YDU JC Air Cond & Ref Inc.- Dubai
Johnson Controls is an exceptional employer, offering a dynamic work environment in Manchester where you can thrive as a Night-Shift Technical Support Advisor. With a strong emphasis on employee growth, comprehensive training, and a supportive team culture, you'll have the opportunity to develop your skills while contributing to high-security solutions for our valued customers. Join us to be part of a company that values your contributions and fosters a rewarding career path.
Contact Details:
YDU JC Air Cond & Ref Inc.- Dubai Recruitment Team
