At a Glance
- Tasks: Provide technical support for security systems and assist customers with troubleshooting.
- Company: Join Johnson Controls, a leader in smart and sustainable buildings.
- Benefits: Enjoy competitive salary, bonuses, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities in a dynamic, supportive environment.
- Why this job: Make a real difference by helping customers stay safe and secure every day.
- Qualifications: Passionate problem solvers with excellent communication skills are preferred.
The predicted salary is between 28800 - 43200 £ per year.
Johnson Controls is a global leader in smart, healthy, and sustainable buildings. Our mission is to reimagine building performance to better serve people, places, and the planet. We’re looking for skilled Support Technicians to join our ADT team. Each year, we help more than 300,000 customers stay safe and secure by keeping their alarm systems running smoothly. With us, you’ll benefit from ongoing training, strong job security, and clear opportunities for career growth across local, national, and global levels.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance-based bonuses to reward your impact
- Generous Leave: 25 days of annual leave (pro-rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits:
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How will you do it
In this phone-based, security system support role, you will provide technical support to field engineers and customers. This is a full-time, office-based position (M40) on a day shift (with variable start and finish times), including weekend work.
You will:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high-security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
What We’re Looking For
We want passionate, detail-oriented problem solvers who thrive in a high-energy environment.
Essential Skills: An interest in problem-solving, excellent communication skills, ability to convey technical information to a non-technical audience.
Preferred Skills: Experience in technical problem-solving, experience providing customer service over the phone, background in customer service.
If you’re ready to step into a role where you make a difference every day, apply now and become a valued part of our team!
Customer Technical Support in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters growth and innovation. Located in Manchester, our Customer Technical Support team enjoys competitive salaries, generous leave policies, and extensive career development opportunities, all while contributing to our mission of creating smarter, safer buildings. With a focus on employee well-being and a supportive environment, we empower our team members to thrive both personally and professionally.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Technical Support in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their mission. When you understand their values and goals, you can tailor your conversations to show how you fit right in.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common technical support scenarios. This will help you feel more confident when discussing how you’d handle real-life situations with customers.
✨Tip Number 3
Don’t underestimate the power of networking! Connect with current employees on LinkedIn or attend industry events. They can provide insights and maybe even refer you directly to the hiring team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Johnson Controls.
We think you need these skills to ace Customer Technical Support in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Technical Support role. Highlight your problem-solving skills and any relevant experience in technical support or customer service. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since this role involves conveying technical information to non-technical customers, it’s crucial to demonstrate your communication prowess. Use clear and concise language in your application to show us you can make complex ideas easy to understand.
Be Genuine and Passionate:Let your personality shine through! We’re looking for passionate individuals who thrive in a high-energy environment. Share your enthusiasm for helping others and solving problems in your application to catch our eye.
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at Johnson Controls.
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech
Brush up on your technical knowledge related to security systems. Familiarise yourself with common alarm faults and troubleshooting techniques. This will help you answer questions confidently and demonstrate your problem-solving skills.
✨Practice Your Communication
Since you'll be conveying technical information to non-technical customers, practice explaining complex concepts in simple terms. Role-play with a friend or family member to refine your communication style and ensure clarity.
✨Show Your Passion
Let your enthusiasm for customer service and problem-solving shine through. Share examples from your past experiences where you went above and beyond to help a customer. This will show that you're not just looking for a job, but genuinely care about making a difference.
✨Prepare Questions
Have a few thoughtful questions ready to ask the interviewer about the role and the company. This shows your interest and helps you determine if the company culture aligns with your values. Plus, it gives you a chance to engage in a two-way conversation.
