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- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join a trusted leader in security solutions with a commitment to innovation.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and uniform.
- Other info: Work independently or in a team, with excellent communication skills to exceed customer expectations.
- Why this job: Kickstart your career in the security industry with full paid training and growth opportunities.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their values, especially how they make buildings smarter. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and technical skills. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your practical skills! If you have experience with hand and power tools or any electrical qualifications, be sure to highlight these during your discussions. Real-life examples can really set you apart.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Solutions Technician in Manchester
Some tips for your application 🫡
Show Off Your Skills: Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician!
Be Yourself: Let your personality shine through in your application! We value reliability and trustworthiness, so don’t be afraid to show us who you are and how you can exceed customer expectations.
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your familiarity with technology and any relevant experience in the security industry to catch our eye!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and get you started on your journey with us at StudySmarter!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech
Familiarise yourself with the specific systems you'll be working on, like CCTV and intruder alarms. Brush up on your technical knowledge so you can confidently discuss how to troubleshoot and maintain these systems during the interview.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories to demonstrate your ability to exceed customer expectations.
✨Demonstrate Reliability and Teamwork
Prepare to talk about times when you've worked independently and as part of a team. Highlight your reliability and self-motivation, as these traits are crucial for a field-based role like this one.
✨Ask Smart Questions
At the end of the interview, don’t forget to ask insightful questions about the company culture, training opportunities, or the tools you'll be using. This shows your genuine interest in the role and helps you assess if it's the right fit for you.