At a Glance
- Tasks: Support customers by troubleshooting alarm systems and delivering top-notch service.
- Company: Join a leading security company with a focus on customer satisfaction.
- Benefits: Competitive salary, performance bonuses, generous leave, and comprehensive benefits.
- Other info: Enjoy casual Fridays, onsite parking, and extensive career development opportunities.
- Why this job: Make a real difference for over 300,000 customers while growing your career.
- Qualifications: Customer service experience and a knack for problem-solving.
The predicted salary is between 30000 - 40000 £ per year.
Shift Pattern: Night shift rotation 4‑on / 4‑off schedule. Hours: 19:00–07:00. Requires 6‑8 weeks of fully paid daytime training (Mon‑Fri) prior to starting the night shift rotation.
Job Overview: The Customer Support Technician will support over 300,000 customers by ensuring their alarm systems operate smoothly. Training will be provided, and the role offers comprehensive training, long‑term job security, and clear opportunities for career growth.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Bonus Plan: Performance‑based bonuses to reward your impact
- Generous Leave: 25 days of annual leave
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program
- Referral scheme
- Exclusive Discounts: High street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle‑free commuting
- Dress Down Fridays: Casual attire to wrap up the week
Responsibilities:
- Diagnose and troubleshoot security alarm faults
- Use a broad range of monitoring and programming software
- Deliver excellent customer service to external residential customers
- Handle bespoke and high‑security customer requirements with discretion
- Assist field engineers to ensure remote connectivity to alarm systems
Essential Skills:
- An interest in problem‑solving
- Customer service skills and experience
- Excellent communication skills
- Ability to convey technical information to a non‑technical audience
Preferred Skills:
- Experience in technical problem‑solving
Customer Service Technician Night Shift in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a Customer Service Technician on the night shift, you will join a dynamic team dedicated to supporting over 300,000 customers with their alarm systems. Our company prides itself on fostering a supportive work culture that prioritises employee growth through comprehensive training and clear career advancement opportunities. With competitive salaries, generous leave policies, and exclusive discounts, we ensure our employees feel valued and motivated in a rewarding environment.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
