Customer Service Dispatcher in Manchester

As a B2B Dispatcher, you will coordinate and deploy field engineers to ensure timely and efficient services for customers. You will dispatch engineers based on location and skills, manage a smooth scheduling system, and provide customers with regular updates. Building strong relationships with internal teams and engineers will help resolve issues quickly and maintain high customer satisfaction. Additionally, you will monitor performance, ensure adherence to routing processes, and offer constructive feedback for continuous improvement.

What we offer

• Competitive Salary: Reflecting your skills and experience.
• Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.

Reallocate tasks and collaborate with engineers and management to resolve any issues.

What we look for

• Experience working with dispatching software.
• Familiarity with field-based operations and dispatching teams.
• Knowledge of Johnson Controls Land-Based Security product range.
• Strong problem-solving and analytical skills.
• Experience managing performance and driving improvements through collaboration.
• Previous experience in a customer service or contact centre role.
• Strong planning, time management, and organisational skills with the ability to work under pressure.
• Excellent communication skills, both written and verbal, with the ability to adapt communication styles.
• Conflict resolution skills and a proactive approach to handling customer escalations.
• Ability to use multiple systems and applications simultaneously, with strong attention to detail.

Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.

At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.