At a Glance
- Tasks: Engage customers to enhance loyalty and upgrade their home security systems.
- Company: Join a leading company focused on customer satisfaction and retention.
- Benefits: Competitive salary, achievable bonuses, generous leave, and exclusive discounts.
- Other info: Enjoy casual Fridays and excellent growth opportunities in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: Passion for customer service and strong communication skills required.
The predicted salary is between 25000 - 32000 £ per year.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help them get the best out of their systems and see value for money in the product. You will also be responsible for upgrading customers to the latest equipment available using value‑driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long‑term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on keeping customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain.
- Help customers see value for money in the product.
- Deliver an upgrade target every month and use the skills trained to upgrade customers to the best system available.
Qualifications
Must‑Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice‑To‑Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription‑based services.
- Experience with CRM systems and telesales performance tools.
Customer Retentions Advisor in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a Customer Retentions Advisor at our company, you will join a dynamic team that prioritises employee well-being and professional growth. With competitive salaries, generous leave policies, and a supportive work culture that encourages career development, we offer an environment where your contributions are valued and rewarded. Located in a vibrant area, our workplace also provides exclusive discounts and hassle-free commuting options, making it an excellent choice for those seeking meaningful and rewarding employment.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Retentions Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their products and services, especially in home security. This way, when you chat with them, you can show off your knowledge and passion for what they do.
✨Tip Number 2
Practice your conversational skills! Role-play with a friend or family member to get comfortable discussing customer retention strategies. The more natural you sound, the better you'll connect with potential employers.
✨Tip Number 3
Showcase your negotiation skills during interviews. Think of examples where you've successfully retained customers or resolved conflicts. This will demonstrate your ability to handle tough situations and keep customers happy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team!
We think you need these skills to ace Customer Retentions Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Retentions Advisor role. Highlight your customer service experience and any relevant skills that match what we're looking for. This shows us you’re genuinely interested in the position!
Showcase Your Skills:Don’t just list your skills—give us examples! If you've got strong negotiation or communication skills, share a quick story about how you used them to solve a problem or improve customer satisfaction. We love seeing real-life applications of your talents.
Be Authentic:Let your personality shine through in your application. We want to know who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out and show us you're a great fit for our team culture.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Before the interview, make sure you understand the company’s products and services inside out. Familiarise yourself with their home security systems and how they provide value to customers. This will help you demonstrate your passion for customer advocacy during the conversation.
✨Show Off Your Communication Skills
As a Customer Retentions Advisor, strong communication is key. Practice articulating your thoughts clearly and confidently. You might even want to role-play common customer scenarios with a friend to showcase your conversational skills and ability to handle objections without resorting to discounts.
✨Data-Driven Mindset
Brush up on your analytical skills! Be prepared to discuss how you can use data to improve customer retention rates. Think of examples from your past experience where you’ve successfully translated insights into actionable strategies that led to better customer satisfaction.
✨Be Ready to Discuss Growth
The company values career development, so come prepared to talk about your own growth aspirations. Share specific examples of how you’ve developed your skills in customer service or negotiation, and express your enthusiasm for advancing within the company.
