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For Companies At a Glance
- Tasks: Resolve customer complaints and build strong relationships with clients and teams.
- Company: Join ADT Security, a leader in smart building solutions.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic work environment with great career development opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Step into a dynamic role at ADT Security in Manchester, where you will become an essential part of our passionate team as a Customer Relations Coordinator. In this position, you will take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you will contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How you will do it
- Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
- Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
- Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
- Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.
What we look for
Required
- Exceptional Communication Skills: Confident handling of customer inquiries via phone and email.
- Strong Time Management: Ability to juggle multiple priorities with precision.
- Attention to Detail: Commitment to accuracy in documentation and reporting.
- Customer Service Experience: Previous experience in a similar role or environment.
Preferred
- Familiarity with complaint resolution processes.
- Experience working in cross-functional teams.
- Passion for delivering excellent customer experiences.
Customer Relations Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with current employees at ADT Security. Building relationships can give you insider info and might just land you an interview.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer relations. Think about how you would handle specific complaints and be ready to share your experiences. We want to see your problem-solving skills in action!
✨Tip Number 3
Show off your communication skills! During interviews, be clear and concise when discussing your past experiences. Remember, as a Customer Relations Coordinator, your ability to communicate effectively is key.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at ADT Security.
We think you need these skills to ace Customer Relations Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills: Since exceptional communication is key for this role, use clear and concise language in your application. We love seeing candidates who can express themselves well, so don’t hold back on demonstrating your ability to handle inquiries effectively.
Highlight Your Problem-Solving Abilities: In your application, share examples of how you've successfully resolved customer complaints in the past. We’re looking for candidates who can take ownership of issues and find solutions with care and professionalism.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows your enthusiasm for joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Company Inside Out
Before your interview, take some time to research ADT Security. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role of Customer Relations Coordinator.
✨Prepare for Common Scenarios
Think about potential customer complaints you might encounter in this role and how you would handle them. Practising your responses can help you articulate your problem-solving skills and demonstrate your ability to manage customer relationships with care and professionalism.
✨Showcase Your Communication Skills
Since exceptional communication is key for this position, be ready to demonstrate your skills during the interview. Use clear and concise language, listen actively, and engage with your interviewer. You might even want to prepare a few examples of how you've successfully resolved customer issues in the past.
✨Highlight Your Teamwork Experience
As collaboration across internal departments is crucial, be prepared to discuss your experience working in cross-functional teams. Share specific examples of how you’ve built relationships and worked together to achieve common goals, which will show that you’re a great fit for the team at ADT Security.
