Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Resolve customer complaints and build strong relationships with clients and teams.
- Company: Join ADT Security, a leader in smart building solutions.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Why this job: Make a real difference by enhancing customer experiences every day.
- Qualifications: Strong communication skills and previous customer service experience required.
- Other info: Dynamic work environment with great career growth opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Step into a dynamic role at ADT Security in Manchester, where you will become an essential part of our passionate team as a Customer Relations Coordinator. In this position, you will take ownership of the entire customer complaint journey—resolving issues with care, precision, and professionalism. Your ability to build meaningful relationships with customers and collaborate seamlessly across internal departments will be key to maintaining our high standards of satisfaction. Every day, you will contribute to our mission of protecting homes and businesses while delivering the exceptional support our customers rely on.
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
How you will do it:
- Investigate and Resolve: Conduct detailed investigations into customer complaints from initial contact to resolution, following all procedures to ensure satisfaction.
- Build Relationships: Maintain effective communication with customers and internal teams to support collaboration and trust.
- Document and Report: Accurately record customer interactions and generate regular reports on outcomes and resolutions.
- Prioritise and Manage: Organise tasks efficiently to meet deadlines and deliver high-quality service.
What we look for:
Required:
- Exceptional Communication Skills: Confident handling of customer inquiries via phone and email.
- Strong Time Management: Ability to juggle multiple priorities with precision.
- Attention to Detail: Commitment to accuracy in documentation and reporting.
- Customer Service Experience: Previous experience in a similar role or environment.
Preferred:
- Familiarity with complaint resolution processes.
- Experience working in cross-functional teams.
- Passion for delivering excellent customer experiences.
Customer Relations Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Relations Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills with a friend or in front of the mirror. Focus on showcasing your exceptional communication skills and how you handle customer inquiries. Confidence is key!
✨Tip Number 3
Research the company culture at ADT Security. Understanding their values and mission will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to contribute to their mission.
We think you need these skills to ace Customer Relations Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Relations Coordinator role. Highlight your relevant experience in customer service and any specific skills that match the job description. We want to see how you can bring your unique flair to our team!
Showcase Your Communication Skills: Since exceptional communication is key for this role, don’t shy away from demonstrating your skills in your written application. Use clear and concise language, and maybe even share a brief example of how you've successfully handled customer inquiries in the past. We love a good story!
Be Detail-Oriented: Attention to detail is crucial, especially when documenting customer interactions. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves—it's a great first impression!
Apply Through Our Website: We encourage you to submit your application through our website. It’s the easiest way for us to keep track of your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at ADT Security!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Company Inside Out
Before your interview, take some time to research ADT Security and its mission. Understand their values, especially around customer service and complaint resolution. This will help you align your answers with what they’re looking for and show that you’re genuinely interested in being part of their team.
✨Showcase Your Communication Skills
As a Customer Relations Coordinator, exceptional communication is key. Prepare examples from your past experiences where you effectively handled customer inquiries or resolved complaints. Practise articulating these scenarios clearly, as this will demonstrate your ability to communicate confidently during the interview.
✨Demonstrate Your Problem-Solving Abilities
Think of specific instances where you successfully resolved customer issues. Be ready to discuss your approach to investigating complaints and how you ensured customer satisfaction. Highlighting your attention to detail and methodical approach will resonate well with the interviewers.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the role, team dynamics, and how success is measured in the position. This not only shows your enthusiasm but also helps you gauge if the company culture aligns with your values.
