At a Glance
- Tasks: Engage customers to enhance satisfaction and retention through meaningful conversations.
- Company: Join Johnson Controls, a leader in smart building solutions.
- Benefits: Competitive salary, bonus scheme, generous leave, and exclusive discounts.
- Other info: Opportunities for career growth and a casual dress code on Fridays.
- Why this job: Make a real impact by helping customers see the value in their home security systems.
- Qualifications: Strong customer service skills and a passion for advocacy.
The predicted salary is between 28800 - 43200 £ per year.
Join Us as a Customer Retentions Advisor!
Manchester – Tyco Park | Full-Time
What we offer
- Competitive Salary: Reflecting your skills and experience
- Lucrative Bonus: Very achievable target based bonus scheme
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What you will do
As the Customer Loyalty Advisor you will focus on the retention of customers by valued conversations to help the customer get the best out of their systems and see value for money in the product. You will also be responsible for upgrading our customers to the latest equipment available using value-driven conversations. Your mission is to reduce churn, enhance customer satisfaction, and drive loyalty by helping customers see the long-term value of their home security systems.
How you will do it
- Deliver a retention rate of 65% a month based on saving our customers from leaving us.
- Retain customers using conversational skills so we don’t offer high discounts just to retain. Help customers see value for money in the product.
- Deliver an upgrade target every month and utilize the skills trained to upgrade our customers to the best system available.
What we look for
Must-Haves:
- Passion for customer advocacy and team development.
- High level of customer service experience.
- Strong negotiation and communication skills.
- Ability to analyze data and translate insights into actionable strategies.
Nice-To-Haves:
- Proven experience in telesales or customer retention, ideally in home security or subscription-based services.
- Experience with CRM systems and telesales performance tools.
Customer Loyalty Advisor in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an exceptional employer, offering a competitive salary and a lucrative bonus scheme that rewards your hard work. Our Manchester location fosters a supportive work culture with generous leave policies, extensive career development opportunities, and exclusive employee discounts, all while ensuring a comfortable work environment with free onsite parking and casual dress codes on Fridays.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Loyalty Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their customer loyalty strategies. This will help you tailor your conversations during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your conversational skills! Since the role focuses on retaining customers through valued conversations, try role-playing with a friend or family member. This will help you feel more confident when discussing how to enhance customer satisfaction.
✨Tip Number 3
Show off your negotiation skills! Think of examples from your past experiences where you successfully retained a customer or resolved a conflict. Be ready to share these stories during your interview to demonstrate your ability to handle challenging situations.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team at Johnson Controls. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Loyalty Advisor in Manchester
Some tips for your application 🫡
Show Your Passion:Let us see your enthusiasm for customer advocacy in your application. Share experiences where you've gone the extra mile for customers, as this will resonate with our mission to enhance customer satisfaction.
Tailor Your CV:Make sure your CV highlights relevant experience in customer service and retention. Use keywords from the job description to show that you understand what we're looking for in a Customer Loyalty Advisor.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're the perfect fit for the role and how your skills can help reduce churn and drive loyalty. Keep it conversational and engaging!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Customer Advocacy
Make sure you understand the importance of customer advocacy in your role as a Customer Loyalty Advisor. Brush up on how to effectively communicate value to customers and retain them without resorting to discounts. Be ready to share examples of how you've successfully advocated for customers in the past.
✨Show Off Your Communication Skills
Since strong negotiation and communication skills are a must-have, practice articulating your thoughts clearly and confidently. Consider role-playing common customer scenarios with a friend or family member to refine your conversational techniques and ensure you're comfortable handling various customer interactions.
✨Familiarise Yourself with Data Analysis
As part of your role, you'll need to analyse data and translate insights into actionable strategies. Brush up on any relevant tools or software you might use, and be prepared to discuss how you've used data in previous roles to improve customer retention or satisfaction.
✨Research Johnson Controls
Take some time to learn about Johnson Controls and their mission to make buildings smarter. Understanding their products and services will not only help you answer questions more effectively but also demonstrate your genuine interest in the company and its goals during the interview.
