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- Tasks: Coordinate engineer appointments and manage schedules for seamless service delivery.
- Company: Join a supportive team at Johnson Controls, making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Why this job: Be the heartbeat of customer service and make a real impact in a dynamic environment.
- Qualifications: 1 year of customer service experience and excellent communication skills.
- Other info: Flexible hybrid working and great career development opportunities await you.
The predicted salary is between 28800 - 43200 £ per year.
Locations: Manchester, United Kingdom
Time Type: Full time
Posted on: Posted Today
Job Requisition ID: WD30257086
Join Us as a Customer Service Coordinator
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
Usual Hours: 8:00 – 17:00, Monday to Friday | Flexibility Required: Between 7:00 – 19:00 Monday to Sunday
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours)
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
As a Service Operations Specialist, you’ll be the heartbeat of our maintenance scheduling team—working closely with internal teams and national clients to ensure planned and emergency works are executed seamlessly. Your day-to-day will include:
- Coordinating engineer appointments and managing dynamic diaries
- Communicating with customers via phone and email to confirm schedules and resolve queries
- Ordering parts, securing purchase orders, and completing permits
- Navigating multiple customer portals and internal systems
- Collaborating with Service Managers to optimize engineer productivity
- Liaising with Sales, Billing, FM Helpdesk, and Subcontractors
- Supporting KPIs and reporting to the Planning Team Manager
What We Look For
Must-Haves:
- At least 1 year of customer service experience
- Excellent communication skills—written and verbal
- Strong multitasking and time management abilities
- High attention to detail and urgency
- Confident decision-making and problem-solving skills
- Proficiency in using multiple PC applications
Nice-to-Haves:
- Experience with GANT-based planning or dispatch software
- Familiarity with processing invoices and purchase orders
- Previous scheduling experience in a service or maintenance role
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
Customer Experience Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Manchester
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their mission and values. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, make sure you can articulate your thoughts clearly. Try mock interviews with friends or use online platforms to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the company culture and even lead to referrals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Customer Experience Coordinator in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any relevant multitasking abilities to catch our eye!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the Customer Experience Coordinator role. Share specific examples of how you've excelled in similar positions and how you can contribute to our team.
Show Off Your Communication Skills: Since excellent communication is key for this role, ensure your written application is clear, concise, and free of errors. This is your chance to demonstrate your verbal and written prowess right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Experience Coordinator role. Familiarise yourself with the key responsibilities like coordinating engineer appointments and managing customer communications. This will help you demonstrate your knowledge and enthusiasm for the position.
✨Show Off Your Communication Skills
Since excellent communication is a must-have for this role, prepare to showcase your verbal and written skills during the interview. Think of examples where you've effectively resolved customer queries or collaborated with teams. Practising common interview questions can also help you articulate your thoughts clearly.
✨Demonstrate Your Multitasking Abilities
The job requires strong multitasking and time management skills. Be ready to discuss how you've successfully juggled multiple tasks in previous roles. You could even mention specific tools or techniques you use to stay organised and efficient, which will show you're well-prepared for the fast-paced environment.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the team dynamics, company culture, and growth opportunities. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
