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For Companies At a Glance
- Tasks: Manage customer enquiries and resolve issues to enhance satisfaction.
- Company: Join Johnson Controls, a leader in smart building solutions.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Why this job: Make a real impact by improving customer experiences in a dynamic environment.
- Qualifications: Strong communication skills and a collaborative mindset are essential.
- Other info: Hybrid working model with excellent career development opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Locations: Manchester, United Kingdom
Time Type: Full Time
Posted On: Posted Today
Job Requisition ID: WD30255146
Facilities Management Helpdesk Coordinator (Customer Support)
Manchester – Tyco Park | Full-Time | Hybrid Working (2 days/week after 6 months)
What we offer:
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), life assurance, employee assistance program, referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do:
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For:
- Clear and confident communication skills
- Strong time management and multitasking abilities
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (nice to have, not required)
- Experience in fast-paced environments (nice to have, not required)
Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
Customer Experience Coordinator in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience Coordinator in Manchester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their values and how they align with your own. This will help you stand out as a candidate who truly gets what they're about.
✨Tip Number 3
Practice your communication skills! Whether it's over the phone or in person, being clear and confident is key. Role-play with a friend or use online resources to sharpen your responses to common interview questions.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Customer Experience Coordinator in Manchester
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Experience Coordinator role. Highlight your communication skills and any relevant experience that shows you can handle customer enquiries effectively.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved complaints or service issues in the past. We love seeing a solution-oriented mindset, so don’t hold back on sharing your success stories!
Keep It Clear and Concise: When writing your application, be clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that’s easy to read and understand.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Customer Experience
Familiarise yourself with the key aspects of customer experience management, especially in facilities management. Be ready to discuss how you would handle enquiries and complaints, showcasing your problem-solving skills and ability to communicate clearly.
✨Showcase Your Time Management Skills
Prepare examples that demonstrate your time management and multitasking abilities. Think of situations where you successfully juggled multiple tasks or resolved issues under pressure, as this role requires a strong ability to prioritise effectively.
✨Collaborate Like a Pro
Highlight your collaborative mindset by discussing past experiences where you worked with internal teams to resolve service issues. This will show that you understand the importance of teamwork in driving customer satisfaction.
✨Research Johnson Controls
Take some time to learn about Johnson Controls and their approach to making buildings smarter. Understanding their mission and values will help you align your answers with what they’re looking for, making you a more appealing candidate.
