At a Glance
- Tasks: Support business customers with queries on security services and enhance their experience.
- Company: Join a leading security solutions provider in Manchester with a focus on quality service.
- Benefits: Enjoy 25 days annual leave, pension contributions, and exclusive discounts on top brands.
- Other info: Great opportunities for career growth and development in a supportive team environment.
- Why this job: Make a real difference by improving customer interactions and driving service excellence.
- Qualifications: Strong communication skills and a passion for customer service are essential.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a B2B Quality & Customer Care Advisor to support our business customers across services including intruder alarms, fire detection, CCTV and access control. You’ll deliver high‑quality customer interactions, manage queries and help drive continual improvement across service delivery.
Benefits
- Competitive salary reflecting your skills and experience
- Flexible leave entitlement: 25 days of annual leave (pro‑rated in hours) plus time off in lieu for any Bank Holidays worked
- Holiday purchase scheme: Buy up to 10 additional days, increasing your total annual entitlement to up to 35 days
- Comprehensive benefits: pension plan (up to 7% employer contribution match), life assurance, employee assistance programme and referral scheme
- Exclusive discounts: high street brands, cycle‑to‑work scheme and discounts on Johnson Controls security products
- Career development: extensive opportunities for growth and advancement
What you’ll do
- Handle customer enquiries via phone and email
- Support account management and build strong customer relationships
- Monitor quality and identify improvement opportunities
- Analyse data and identify trends to enhance the customer journey
- Work closely with internal teams to resolve issues and improve processes
- Take ownership of customer queries through to resolution
What we’re looking for
- Must‑have
- Strong customer service and communication skills
- Ability to manage multiple priorities effectively
- Attention to detail and strong organisational skills
- IT literacy and experience using CRM systems
- Proactive, team‑focused mindset with a passion for improvement
- Nice‑to‑have
- Experience with Salesforce
- Background in quality frameworks or data analysis
- Experience working cross‑functionally
Customer Experience Advisor in Manchester employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At our Manchester office, we pride ourselves on being an exceptional employer that values its employees through a supportive work culture and a commitment to career development. With competitive salaries, generous leave entitlements, and exclusive discounts, we ensure our Customer Experience Advisors are well-equipped to thrive both personally and professionally while contributing to meaningful customer interactions in the security services sector.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Advisor in Manchester
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being a part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling customer enquiries, it's crucial to articulate your thoughts clearly. Role-play with a friend or use online resources to sharpen your responses.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to contribute to customer experience excellence.
We think you need these skills to ace Customer Experience Advisor in Manchester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Experience Advisor role. Highlight your relevant skills and experiences that match what we’re looking for, like your customer service expertise and ability to manage multiple priorities.
Showcase Your Communication Skills:Since this role involves handling customer enquiries, it’s crucial to demonstrate your strong communication skills. Use clear and concise language in your application, and don’t forget to mention any experience you have with phone and email interactions.
Highlight Your Attention to Detail:We value attention to detail, so make sure to proofread your application before submitting it. Mention any specific examples where your organisational skills made a difference in your previous roles, especially in managing customer queries or data analysis.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position and our company culture there!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Customer Service Basics
Brush up on your customer service skills and be ready to share examples of how you've handled queries in the past. Think about specific situations where you turned a negative experience into a positive one, as this will show your problem-solving abilities.
✨Familiarise Yourself with the Company
Do some research on the company and its services, especially around intruder alarms, fire detection, CCTV, and access control. Understanding their offerings will help you answer questions more effectively and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your ability to manage multiple priorities and resolve customer issues. Practice articulating your thought process and how you would approach different situations, as this will showcase your organisational skills and proactive mindset.
✨Show Your Passion for Improvement
Be ready to discuss how you’ve identified improvement opportunities in previous roles. Highlight any experience you have with data analysis or quality frameworks, as this aligns well with the job's focus on enhancing the customer journey and driving continual improvement.
