At a Glance
- Tasks: Manage FM enquiries and resolve issues through phone, email, and digital channels.
- Company: Join Johnson Controls, a leader in making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career growth opportunities and a casual dress code on Fridays.
- Why this job: Be part of a supportive team where your contributions truly matter.
- Qualifications: Strong communication skills and experience in fast-paced customer service environments.
The predicted salary is between 30000 - 40000 £ per year.
What we offer
- Competitive Salary: Reflecting your skills and experience
- Generous Leave: 25 days annual leave (pro-rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Comprehensive Benefits: Pension plan (up to 7% employer match), Life assurance, Employee assistance program, Referral scheme
- Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
- Career Development: Extensive growth and advancement opportunities
- Free Onsite Parking: Hassle-free commuting
- Dress Down Fridays: Casual attire to wrap up the week
What You Will Do
- Manage and respond to FM enquiries across phone, email, and digital channels
- Resolve complaints and feedback at first contact or escalate appropriately
- Collaborate with internal teams to troubleshoot and resolve service issues
- Monitor and meet KPIs, SLAs, and quality standards to drive customer satisfaction
- Support daily routines and contribute to continuous service improvement
What We Look For
- Clear and confident communication skills
- Strong time management and multitasking abilities
- Experience in fast-paced environments and B2B customer service
- A collaborative mindset and solution-oriented approach
- Familiarity with FM operations and large corporate clients (desirable)
You will be joining a friendly, supportive team where colleagues genuinely help each other succeed. If you're looking for a role where you can grow, feel valued, and enjoy coming to work—this could be just the opportunity for you.
FM Helpdesk Coordinator employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an excellent employer, offering a competitive salary and generous leave options, including the ability to purchase additional holiday days. Our Manchester location fosters a friendly and supportive work culture, where employees are encouraged to grow through extensive career development opportunities and enjoy benefits like exclusive discounts and free onsite parking. Join us to be part of a team that values collaboration and innovation in making buildings smarter and more sustainable.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FM Helpdesk Coordinator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in the position.
✨Tip Number 3
Practice your communication skills! Since the FM Helpdesk Coordinator role requires clear and confident communication, consider doing mock interviews with friends or using online resources to refine your pitch.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the exciting opportunities we offer.
We think you need these skills to ace FM Helpdesk Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your customer service experience and any familiarity with FM operations to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re the perfect fit for the FM Helpdesk Coordinator role. Share specific examples of how you've resolved customer issues or improved service in previous roles.
Show Off Your Communication Skills:Since clear communication is key for this role, ensure your application is well-written and free of errors. This is your chance to demonstrate your confident communication style right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Before the interview, make sure you understand the FM Helpdesk Coordinator role inside out. Familiarise yourself with common FM operations and the specific services offered by the company. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role requires clear and confident communication, practice articulating your thoughts clearly. You might want to prepare examples of how you've effectively communicated in past roles, especially in resolving customer issues or collaborating with teams.
✨Demonstrate Problem-Solving Abilities
Be ready to discuss how you've tackled challenges in fast-paced environments. Think of specific instances where you resolved complaints or improved service delivery. This will highlight your solution-oriented mindset, which is key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, KPIs, or how success is measured in the role. This shows your enthusiasm and helps you gauge if the company culture aligns with your values.
