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- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join a trusted leader in the security industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, company van, tools, and uniform.
- Why this job: Kickstart your career in security with full paid training and real-world experience.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
- Other info: Dynamic role with opportunities for personal development and growth.
The predicted salary is between 30000 - 42000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signaling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician in Exeter employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician in Exeter
✨Tip Number 1
Get to know the company! Research Johnson Controls and understand their values and mission. This will help you tailor your conversation during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Before your interview, rehearse common questions related to customer service and technical skills. We can even help you with mock interviews to boost your confidence!
✨Tip Number 3
Show off your skills! If you have any relevant experience or projects, be ready to discuss them. Bring along examples of how you've exceeded customer expectations or solved technical issues in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about landing the Customer Solutions Technician role.
We think you need these skills to ace Customer Solutions Technician in Exeter
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Customer Solutions Technician role. We want to see how your background aligns with what we’re looking for, so don’t be shy about showcasing your practical skills and any tech-savviness!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the company. We love seeing candidates who are genuinely excited about starting a career in the security industry, so let your passion come through.
Show Off Your Communication Skills: As a Customer Solutions Technician, you'll need to communicate effectively with customers and team members. In your application, demonstrate your relationship-building skills and how you’ve exceeded customer expectations in the past. We’re all about great service!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and keen to join our team at StudySmarter!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech
Brush up on your knowledge of CCTV, intruder alarms, and video doorbells. Be ready to discuss how these systems work and any relevant experience you have. Showing that you understand the technology will impress the interviewers.
✨Demonstrate Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past where you've gone above and beyond for a customer. Be prepared to share these stories during the interview to highlight your relationship-building skills.
✨Showcase Your Practical Skills
If you have experience with hand and power tools, make sure to mention it! Discuss any relevant projects or tasks you've completed that demonstrate your ability to work safely and effectively in a hands-on environment.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to the job. For example, how would you handle a difficult customer or a technical issue on-site? Practising your responses to these types of questions can help you feel more confident during the interview.
