At a Glance
- Tasks: Lead operational excellence for EMEA Systems, driving process improvements and strategic initiatives.
- Company: Join a dynamic company focused on innovation and operational efficiency.
- Benefits: Competitive salary, career growth opportunities, and a collaborative work environment.
- Other info: Work with diverse teams and drive continuous improvement across the region.
- Why this job: Make a real impact by enhancing business productivity and customer satisfaction.
- Qualifications: 10+ years in leadership, Six Sigma/Lean certified, strong project management skills.
The predicted salary is between 90000 - 120000 £ per year.
This role is to own & drive the operational excellence for EMEA Systems business to define, develop & deploy the standards and capabilities to support and enable business vision, growth strategy, and market needs.
Work and partner with the Region/Country/Domain Systems Leader to drive flawless end-to-end operations in Systems business by developing roadmap, providing support and managing process improvement & enhancement through strategic initiatives to deliver Revenue Growth, Margins Expansion, Cash Improvement, Service Linkage, risk management and project management capability.
Act as business champion, subject matter expert, and escalation point to provide support to Systems operations team to drive and maximize the adoption and effectiveness of standard processes and tools with change management.
How you will do it
- Lead Systems Operations Excellence for the region to achieve operational and functional excellence with enhanced Business Productivity and Customer Experience & Satisfaction through standardization/simplification of tools, reports, processes, and operating procedures.
- Drive enhancement & continuous improvement of end-to-end process in Systems delivery operations in short, mid and long terms.
- Develop, manage coordination and implementation of designated performance improvement initiatives and process standardization programs, to drive profitability and operational excellence within the System (Installation) function.
- Track and drive key metrics and KPIs, identifying trends, risks, and improvement opportunities across the region and ensure appropriate improvement actions are in place.
- Develop and drive a continuous improvement culture within operational delivery teams, focus on installation to drive safety, quality, cost and delivery.
- Manage the Installation Excellence Risk and Escalation Process on major projects, to ensure all internal stakeholders are suitably engaged, risks are identified and appropriate mitigation actions are in place to reduce/offset risk.
- Work alongside other departments, including the operational businesses, Service department and Function, L&D, Commercial, Finance, Legal, Procurement, Pricing, etc. in the coordination, implementation, and delivery of strategic initiatives.
- Work in accordance with company procedures to effectively monitor and control risk within our contract agreements in line with corporate governance.
- Lead Lesson Learnt Process across EMEA, ensure lesson learnt reviews are completed where required and that historic project data analytic reviews are utilized to identify poor performance trends, develop improvements actions and ensure these are disseminated across the region; ensuring that best practice is exercised.
- Support tracking and management of the contingency values within the Backlog to ensure optimum utilization.
- Support and drive the development and usage of ‘self-serve data analytics’ and process automation.
- Implement and manage the Installation Excellence auditing process for compliance and quality including but not limited to: the Bid Review process, the Handover Process between the Sales and Execution departments, Backlog review process among others.
- Recognizes and identifies potential areas where existing procedures require change, or where new ones need to be developed, especially regarding business process and organization alignment.
- Own Systems operational and financial metrics.
What we look for
- Minimum of 10 years’ experience in a leadership or operations management role ideally in construction.
- Six Sigma / Lean certified.
- Strong Project management skills.
- Change management experience in a dynamic environment.
- Able to work effectively in a matrix organization structure.
- Strong leadership and influencing skills.
- Experience of managing/working with a wide variety of stakeholders.
- Excellent communication and interpersonal skills, both internally and dealing with stakeholders.
- Performance driven with strong performance management to drive continuous improvement, taking the initiative and resolving problems.
- An ability to influence and gain credibility quickly across a diverse business.
- Ability to work across and progress multiple projects/initiatives simultaneously.
- Good analytical, process driven and problem solving skills, using data to find issues and solutions.
- Efficiency in managing priorities and adapting quickly to change.
- Exceptional oral and written communication skills.
- Demonstrated Customer Service mindset.
Additional
- Build a Performance Culture
- Building Effective Leaders
- Empowering the Organization
- Coaching and Developing Talent
- Energizing the Organization
- Customer Focus
- Inspiring Bottom-Up Innovation
- Drive Operational Improvements
- Digital Leadership
- Driving Execution and Results
- Driving Buy-In
- Leading Change
- Create Growth Platforms
- Entrepreneurship
- Financial Savvy
- Business Savvy
- Operational Decision Making
- Global Savvy
- Establishing Strategic Clarity
- Cultivating Networks and Partnerships
Director, Systems Operational Excellence, EMEA employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a leading employer in the EMEA region, we pride ourselves on fostering a culture of operational excellence and continuous improvement. Our commitment to employee growth is evident through our robust training programmes and leadership development initiatives, ensuring that every team member has the opportunity to thrive. With a focus on collaboration and innovation, we create an environment where your contributions directly impact our success and customer satisfaction.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Director, Systems Operational Excellence, EMEA
✨Tip Number 1
Network like a pro! Reach out to connections in the industry, attend relevant events, and don’t be shy about asking for informational interviews. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face. This way, we can tailor our responses to show how we can drive operational excellence in their Systems business.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. We want to come across as the best fit for the role, so let’s nail those responses!
✨Tip Number 4
Don’t forget to follow up after interviews! A simple thank-you email can go a long way in keeping us top of mind. Plus, it shows our enthusiasm for the role and the company. Let’s make sure they remember us!
We think you need these skills to ace Director, Systems Operational Excellence, EMEA
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in operational excellence and project management. We want to see how your skills align with our vision for the Systems business in EMEA!
Showcase Your Achievements:Don’t just list your responsibilities; share specific examples of how you’ve driven process improvements or enhanced customer satisfaction in previous roles. We love seeing quantifiable results that demonstrate your impact!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon where possible. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Make sure you thoroughly understand the role of Director, Systems Operational Excellence. Familiarise yourself with operational excellence principles, Six Sigma, and Lean methodologies. Be ready to discuss how you've applied these in past roles to drive improvements.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing diverse teams and stakeholders. Think about times when you influenced change or drove performance improvements, and be ready to share these stories during the interview.
✨Be Data-Driven
Since this role involves tracking key metrics and KPIs, come prepared with examples of how you've used data analytics to identify trends and improve processes. Discuss specific tools or methods you've employed to enhance operational efficiency.
✨Emphasise Communication Skills
Given the importance of communication in this role, practice articulating your thoughts clearly and confidently. Prepare to discuss how you've effectively communicated with various stakeholders and how you ensure alignment across different departments.
