At a Glance
- Tasks: Drive customer success and deliver value through AI-enabled smart building solutions.
- Company: Join Johnson Controls, a leader in smart building technology with over 140 years of expertise.
- Benefits: Competitive salary, professional development, and the chance to make a real impact.
- Other info: Dynamic start-up environment within a large company, with opportunities for growth.
- Why this job: Be a trusted advisor and help customers achieve their business goals with innovative solutions.
- Qualifications: Bachelor's degree and 5+ years in HVAC or building automation experience required.
The predicted salary is between 49500 - 60500 £ per year.
What You Will Do
Open Blue is a complete suite of AI-enabled smart building software solutions that delivers impactful outcomes in energy efficiency and sustainability, equipment uptime, facilities team productivity, workplace planning, and workplace experiences that combines Johnson Controls’ 140 years of building expertise with cutting-edge technology.
We are seeking an Open Blue Customer Success Manager to partner with customers to deliver value.
You will drive successful outcomes for customers and serve as a key consultant throughout the entire customer lifecycle.
This is a great opportunity for someone who likes a challenge, is comfortable with a start-up environment in a large company, and open to growing the position as we grow as our business.
- How You Will Do It
- Responsible for end-to-end delivery of customer value for Open Blue solutions
- Customer Onboarding
- Participate in customer kick-off and key deployment milestone calls
- Understand customer personas, end users, use cases and goals; Ask questions to become deeply familiar with your customers’ businesses challenges
- Train end users on the Open Blue customer value framework and success metrics to be measured
- Share product training resources and technical support processes
- Validate the completion of scope as per contract and customer needs
- Provide customers with a guided product tour after delivery
- Adoption
- Become a trusted advisor by helping customers to understand and use the product to achieve business outcomes, including end users as well as internal and external channel partners
- Monitor product usage analytics and provide feedback to customers.
- Establish day check-ins for new customers followed by regular touchpoints to discuss adoption, issues, and value creation
- Advocacy (Build trust / transparency)
- Review any open issues / technical support tickets with customers
- Provide initial triage, basic support, and customer training to resolve problems quickly, leveraging technical support teams as needed
- Monitor customer health and value delivered; Conduct Net Promoter Score (NPS) surveys and ensure all feedback loops are closed
- Participate in Customer Business Reviews (QBRs) in partnership with digital commercial account managers.
Serve as the voice of the customer and share feedback with Product Management and Commercial teams on how we can better serve customers
- Retention and Growth
- Ensure we are meeting customers’ definition of success
- Identify other opportunities to provide value
- Drive new business growth by earning favorable customer references
- What we look for
- Required
- Bachelor1s degree in engineering, business, or a related field.
- 5+ years recent experience in HVAC systems, building automation systems, energy management solutions, facility management, or building maintenance services
- Hands-on experience working with installation, deployment, or use of Operational Technologies (OT) in medium to large facilities
- Experience delivering user training, product demonstrations, and addressing operational questions to drive end results
- Excellent communication skills, both written and verbal, to work with customers or partners across operational and senior levels
- Strong track record in customer relationship management with enterprise customers
- Extremely organized project management skills to manage multiple customers in your portfolio
- Demonstrated ability to lead within a matrix organization
- Experience driving process improvements to enhance customer satisfaction
- Candidates must already have a work authorization that would permit them to work for Johnson Controls in the United Kingdom.
- Preferred
- Experience with smart building software and/or energy management systems
- Certified Energy Manager® (CEM) certification (Association of Energy Engineers)
- Certified Measurement & Verification Professional (CMVP) certification
The role may include up to 10% travel
Johnson Controls: Enhancing the Intelligence of Buildings
Your buildings have a purpose.
They are places for people to live or work.
Facilities for learning or healing.
Venues for entertainment and shopping.
Sites for the specialized storage of tangible goods or mission-critical data.
Your buildings have a huge variety of functions; they are central to your mission.
This is where Johnson Controls comes in, helping drive the outcomes that matter most.
Through a full range of systems and digital solutions, we make your buildings smarter.
A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable.
Most important, smarter buildings let you focus more intensely on your unique mission.
Better for your people.
Better for your bottom line.
Better for the planet.
At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since.
Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.
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Customer Success Manager employer: Ydu Jc Air Cond & Ref Inc.- Dubai
YDU JC Air Cond & Ref Inc. in Dubai is an excellent employer, offering a dynamic work environment where efficiency and customer satisfaction are at the forefront. With competitive benefits, a generous leave policy, and ample opportunities for career development, employees are encouraged to grow and thrive within the company. The supportive culture fosters teamwork and innovation, making it a rewarding place to build a meaningful career.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ydu Jc Air Cond & Ref Inc.- Dubai. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ydu Jc Air Cond & Ref Inc.- Dubai before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ydu Jc Air Cond & Ref Inc.- Dubai:Your cover letter is your chance to shine! Tell us why you want to work at Ydu Jc Air Cond & Ref Inc.- Dubai specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ydu Jc Air Cond & Ref Inc.- Dubai!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
