Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Inspect and repair CCTV, doorbell, and alarm systems while delivering top-notch customer service.
- Company: Join a trusted leader in the security industry with a focus on innovation.
- Benefits: Enjoy a competitive salary, bonuses, company van, tools, and uniform.
- Other info: Dynamic role with opportunities for personal development and growth.
- Why this job: Kickstart your career in security with full paid training and real-world experience.
- Qualifications: Must have a full UK manual driver’s licence and practical skills with tools.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections and breakdown repairs to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
ADT are the name people trust to protect what’s precious to them. We safeguard over 210,000 UK properties and more than 2,000 new customers each month put their faith in us.
How you will do it- To check correct functionality of systems including, but not limited to the following:
- To replace all detector batteries where necessary.
- To test panel and back-up batteries, replacing where necessary.
- To check the system is able to operate normally on the standby batteries.
- To check correct operation of all detection devices.
- To check correct activation of signalling equipment to the Alarm Receiving Centre.
- To check and clean CCTV and WIFI cameras.
- To liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete detail of works on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Full UK manual driver’s licence.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work returning faulty and unused equipment for correct disposal.
- Be reliable, trustworthy, self-motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be performed once an offer has been made to the successful candidate.
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- Personal development
Customer Solutions Technician employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Solutions Technician
✨Tip Number 1
Get to know the company inside out! Research Johnson Controls and their values, especially how they make buildings smarter. This will help you tailor your conversation during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Before your interview, run through common questions related to customer service and technical skills. We can even help you with mock interviews to boost your confidence.
✨Tip Number 3
Show off your practical skills! If you have experience with hand and power tools, be ready to discuss specific examples. Bring along any relevant certifications or training you've completed to back up your claims.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a great way to keep yourself on their radar and show your enthusiasm for the role.
We think you need these skills to ace Customer Solutions Technician
Some tips for your application 🫡
Show Your Skills: Make sure to highlight any practical skills you have, especially with hand and power tools. We want to see how your experience aligns with the role of a Customer Solutions Technician.
Be Personable: Since this role involves a lot of customer interaction, let your communication skills shine through in your application. We love candidates who can build relationships and exceed customer expectations!
Tailor Your Application: Don’t just send a generic CV! Tailor your application to reflect the specific requirements mentioned in the job description. This shows us that you’ve done your homework and are genuinely interested in the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role as quickly as possible!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Tech
Familiarise yourself with the specific systems you'll be working on, like CCTV and intruder alarms. Brush up on your practical skills with hand and power tools, as well as any relevant electrical knowledge. This will show that you're not just interested in the role but also prepared to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of examples where you've gone above and beyond for a customer. Be ready to discuss how you build relationships and exceed expectations, as this is key to success in the position.
✨Demonstrate Reliability and Self-Motivation
Prepare to talk about times when you've worked independently or managed your own workload effectively. Highlight your reliability and trustworthiness, as these traits are essential for a field-based role where you'll often be working alone.
✨Ask Smart Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the training process, team dynamics, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.