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For Companies At a Glance
- Tasks: Plan and track installations while maximising labour resources and ensuring timely equipment procurement.
- Company: Join Johnson Controls, a leader in making buildings smarter since 1885.
- Benefits: Enjoy competitive salary, flexible leave, hybrid working, and exclusive discounts.
- Other info: Dynamic role with excellent career growth opportunities and casual dress on Fridays.
- Why this job: Make a real impact by coordinating projects that enhance building efficiency and sustainability.
- Qualifications: Customer service experience and strong organisational skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
As a Scheduler/Planner, you will play a key role in supporting the installation team by efficiently planning and tracking installations, while maximising the utilisation of available labour resources. You will also be responsible for the timely procurement of equipment to meet customer requirements. This role involves coordinating the end-to-end delivery of projects, ensuring all milestones and deadlines are met to the highest standards.
What we offer
- Competitive Salary: Reflecting your skills and experience.
- Generous & Flexible Leave Entitlement: 25 days of annual leave + Bank Holidays.
- Hybrid Working: 2 days per week working from home, available following 6 months of training and successful completion of the probation period.
- Hours of work: Monday to Friday – 8.30am – 5pm.
- Holiday Purchase Scheme: Buy up to 10 additional days, increasing your total annual entitlement to the equivalent of up to 35 days.
- Comprehensive Benefits: Including pension plan (up to 7% employer contribution match), life assurance, employee assistance program, and referral scheme.
- Exclusive Discounts: With high street brands, cycle-to-work scheme, and discounts on Johnson Controls security products.
- Career Development: Extensive opportunities for growth and advancement.
- Free Onsite Parking: Hassle-free commuting.
- Dress Down Fridays: Casual attire to wrap up the week.
How you will do it
- Effectively communicate and build strong relationships with customers, installation engineers and managers.
- Preparation of programmes and schedules.
- Effectively negotiate with suppliers and coordinate the delivery of material and equipment.
- Coordinate the manpower planning of a team of engineers.
- Produce fast and accurate information for engineers and customers.
- Monitor the progress of installations to ensure they are working to schedule and minimize downtime.
- Ensure all installation information is available, complete and up to date.
- Assist with the scheduling of sub-contractors.
What we look for
Required
- Proven experience in Customer Service.
- Strong organizational and time management skills.
- PC literate, including knowledge of Microsoft Office.
Preferred
- Experience in scheduling and coordinating field-based engineers or similar roles.
- Familiarity with the security systems, construction, or facilities management industries.
Customer Service Planner employer: Ydu Jc Air Cond & Ref Inc.- Dubai
Contact Detail:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute as a Customer Service Planner. Tailor your answers to show you're the perfect fit!
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to build confidence. Focus on articulating your experience in customer service and scheduling, as these are key for the role.
✨Tip Number 4
Apply through our website for the best chance of landing that job! It shows you're genuinely interested and gives you access to all the latest opportunities directly from us.
We think you need these skills to ace Customer Service Planner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Customer Service Planner role. Highlight your experience in scheduling, customer service, and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your organisational skills and experience with planning and coordination.
Showcase Relevant Experience: When filling out your application, be sure to showcase any previous roles where you've coordinated projects or managed schedules. We love seeing examples of how you've successfully handled similar responsibilities in the past!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Customer Service Planner role. Familiarise yourself with the key responsibilities like planning installations and coordinating with engineers. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Organisational Skills
Since this role requires strong organisational and time management skills, prepare examples from your past experiences where you've successfully managed schedules or coordinated projects. Be ready to discuss how you prioritised tasks and ensured deadlines were met.
✨Brush Up on Your Tech Skills
As a Customer Service Planner, you'll need to be PC literate, especially with Microsoft Office. Make sure you're comfortable using Excel for scheduling and tracking purposes. You might even want to bring a laptop to demonstrate your skills if the opportunity arises!
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company culture, team dynamics, and how success is measured in this role. This not only shows your interest but also helps you determine if the company is the right fit for you.