At a Glance
- Tasks: Support accurate billing and customer satisfaction in a fast-paced environment.
- Company: Join a leading facilities management company with a focus on teamwork.
- Benefits: Enjoy competitive salary, generous leave, and exclusive discounts.
- Other info: Great career development opportunities and a casual dress code.
- Why this job: Make a real impact by ensuring billing accuracy and improving processes.
- Qualifications: Experience with ERP systems, Excel, and strong attention to detail.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a Facilities Management Billing Advisor to support the timely and accurate processing of FM and UK Restricted Customer Dockets on Hold (DOH), ensuring billing accuracy, SLA compliance, and customer satisfaction.
Responsibilities
- Process DOH within agreed SLAs
- Review Excel-based DOH reports and assess chargeability
- Raise sales invoices and process credits and re‑invoices
- Update the Customer Portal daily with completed dockets
- Manage invoice queries and resolve errors
- Support continuous improvement of DOH processes
Benefits
- Competitive Salary reflecting your skills and experience
- 25 days annual leave (pro‑rated in hours) + time off in lieu for Bank Holidays worked
- Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
- Pension plan (up to 7% employer match)
- Life assurance
- Employee assistance program
- Referral scheme
- Exclusive discounts: high street brands, cycle‑to‑work scheme, and Johnson Controls product discounts
- Career development: extensive growth and advancement opportunities
- Free onsite parking
- Dress down Fridays: casual attire to wrap up the week
Qualifications
- Experience using ERP systems and Excel
- Strong attention to detail and analytical skills
- Ability to meet deadlines in a fast‑paced environment
- Positive, proactive team player
- Ability to pass National Security Vetting (CTC/SC)
Nice to have
- 2–3 years’ experience in a processing, billing, or accounts role
FM Billing Advisor in Birmingham employer: Ydu Jc Air Cond & Ref Inc.- Dubai
As a Facilities Management Billing Advisor, you will thrive in a dynamic work environment that prioritises accuracy and customer satisfaction. Our company offers a competitive salary, generous annual leave, and extensive career development opportunities, all while fostering a supportive culture that values teamwork and continuous improvement. With additional perks like exclusive discounts and a casual dress code on Fridays, we ensure our employees feel valued and engaged in their roles.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land FM Billing Advisor in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the facilities management sector on LinkedIn or at industry events. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to billing and customer service. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills effectively.
✨Tip Number 3
Show off your Excel skills! If you get the chance, bring examples of reports you've worked on or demonstrate your analytical abilities during interviews. This will highlight your attention to detail and make you stand out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace FM Billing Advisor in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with ERP systems and Excel, as these are key for the FM Billing Advisor role. We want to see how your skills match up with what we're looking for!
Show Off Your Attention to Detail:Since this role requires strong attention to detail, include examples in your application that demonstrate how you've successfully managed billing or processing tasks in the past. We love seeing those specifics!
Be Clear and Concise:When writing your cover letter, keep it clear and to the point. We appreciate straightforward communication, so make sure you outline your relevant experience without fluff. Let’s get to the good stuff!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Numbers
Make sure you brush up on your Excel skills and understand how to interpret data. Being able to discuss your experience with ERP systems and how you've used them in past roles will show that you're ready to hit the ground running.
✨Understand the Role
Familiarise yourself with the responsibilities of a Facilities Management Billing Advisor. Be prepared to talk about how you would handle DOH processing, billing accuracy, and managing invoice queries. This shows you’re not just interested in the job, but you understand what it entails.
✨Show Your Team Spirit
Since this role requires a positive, proactive team player, think of examples from your past where you’ve worked well in a team. Highlight how you contributed to team success and resolved conflicts, as this will resonate well with the interviewers.
✨Ask Smart Questions
Prepare some insightful questions about the company’s approach to continuous improvement in billing processes or how they measure customer satisfaction. This demonstrates your genuine interest in the role and helps you assess if the company is the right fit for you.
