At a Glance
- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join a trusted leader in the security industry with a strong reputation.
- Benefits: Enjoy a competitive salary, bonus, company van, tools, and personal career development.
- Other info: Dynamic role with opportunities for growth and a positive team environment.
- Why this job: Kickstart your career in security with full paid training and real impact on customer safety.
- Qualifications: Full UK manual driver’s license and practical skills with tools required.
The predicted salary is between 30000 - 40000 £ per year.
Customer Solutions Technicians are field based and are required to carry out Routine Inspections, breakdown repairs and installations to CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training. In addition to this you will also receive a company van, uniform and tools to do the job with a basic salary and competitive incentive scheme.
How you will do it:
- Check correct functionality of systems including, but not limited to the following:
- Replace all detector batteries where necessary.
- Test panel and back‑up batteries, replacing them where necessary.
- Check correct activation of the warning sounders.
- Check the system is able to operate normally on the standby batteries.
- Check correct operation of all detection devices.
- Check correct activation of signaling equipment to the Alarm Receiving Centre.
- Check and clean CCTV and WIFI cameras.
- Install and commission systems, building upon your knowledge of Intruder Alarms, CCTV, Doorbell and Access Control Systems.
- Go the extra mile to deliver a high‑class customer experience by providing a high standard of customer service.
- Problem solve whilst building customer relationships and identifying sales opportunities from which you can earn personal reward.
- Promotion of JCI as a market leader, with a positive brand image, by presenting customers with a positive image of JCI employees through your behaviours (in accordance with Johnson Controls values).
- Liaise with the service bureau in line with the Company requirements and procedures.
- Accurately complete details of work on the Mobile Data Device according to work instructions and codes of practice if necessary.
- Ability to keep accurate records, comprehensive mileage and expenses documentation and timesheets.
- Undertake other reasonable duties as requested by line manager.
What we look for:
- Essential:
- Full UK manual driver’s license.
- Have the ability to carry and climb ladders and to work at height.
- Have practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Be available to work on a rota based on‑call shift.
- Be reliable, trustworthy, self‑motivated with the ability to work alone as well as in a team.
- Have excellent communication, relationship building skills and able to exceed customer expectations.
- Be familiar with the use of technology like smartphones, tablets and PCs.
- A security check will be conducted once an offer has been made to the successful candidate.
- Preferred:
- Electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What you will get:
- Basic salary plus bonus
- Pension
- Company van, tools, uniform
- iPad + Company Phone
- Personal Career development
- 25 Annual Holidays + Bank holidays
Customer Solutions Technician- Portadown area in Belfast employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At ADT, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee growth and development. As a Customer Solutions Technician in the Portadown area, you will benefit from comprehensive paid training, a competitive salary with bonus opportunities, and essential tools including a company van and uniform, all while contributing to a trusted brand that safeguards homes across the UK.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician- Portadown area in Belfast
✨Tip Number 1
Get to know the company! Research ADT and understand their values and services. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your problem-solving skills! As a Customer Solutions Technician, you'll need to think on your feet. Try role-playing scenarios with friends or family to get comfortable with troubleshooting and customer interactions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team and ready to kickstart your career in the security industry.
We think you need these skills to ace Customer Solutions Technician- Portadown area in Belfast
Some tips for your application 🫡
Show Your Passion for Security:When writing your application, let us know why you're excited about starting a career in the security industry. Share any relevant experiences or interests that highlight your enthusiasm for keeping people safe and secure.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter to match the job description. Highlight your practical skills, customer service experience, and any technical knowledge you have that relates to CCTV, alarms, or similar systems.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and bullet points where necessary to make it easy for us to see your qualifications and experiences at a glance.
Apply Through Our Website:We encourage you to apply directly through our website. This way, you can ensure your application reaches us quickly and you’ll be able to track its progress easily. Plus, it shows you’re tech-savvy!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Familiarise yourself with the technical aspects of CCTV, intruder alarms, and video doorbells. Brush up on common issues and solutions, as well as the standards expected in the security industry. This will show your potential employer that you're serious about the role and ready to hit the ground running.
✨Show Off Your Customer Service Skills
Since this role is all about providing top-notch customer service, think of examples from your past experiences where you went above and beyond for a customer. Be prepared to discuss how you build relationships and handle difficult situations, as this will demonstrate your ability to exceed customer expectations.
✨Be Ready to Problem Solve
During the interview, you might be presented with hypothetical scenarios related to breakdown repairs or installations. Practice thinking on your feet and explaining your thought process clearly. This will highlight your problem-solving skills and your ability to work independently, which are crucial for a Customer Solutions Technician.
✨Dress the Part
Even though you’ll be working in the field, it’s important to make a good first impression. Dress smartly for the interview to convey professionalism. This shows that you respect the opportunity and are serious about joining the team, which can set you apart from other candidates.
