At a Glance
- Tasks: Inspect, repair, and install security systems while delivering top-notch customer service.
- Company: Join a leading security company with a strong reputation for excellence.
- Benefits: Competitive salary, bonus opportunities, company van, tools, and personal development.
- Other info: Enjoy 25 days of annual leave plus bank holidays and a supportive team environment.
- Why this job: Kickstart your career in the security industry with hands-on training and real impact.
- Qualifications: Full UK manual driver’s licence and practical skills with tools required.
The predicted salary is between 25000 - 30000 £ per year.
Customer Solutions Technicians are field based and are required to carry out routine inspections, breakdown repairs and installations of CCTV, video doorbell and intruder alarm systems to the relevant standards, providing the highest level of customer service, whilst managing workloads to meet and exceed daily targets and customer expectations. This is an excellent opportunity for someone who is looking to start a career in the Security industry. All of our technicians undergo full paid training and receive a company van, uniform, tools and a basic salary with a competitive incentive scheme.
How you will do it:
- Check correct functionality of systems, including but not limited to the following: replace all detector batteries where necessary, test panel and backup batteries, replace them where necessary, check correct activation of the warning sounders, verify that the system operates normally on standby batteries, inspect all detection devices, confirm activation of signaling equipment to the Alarm Receiving Centre, check and clean CCTV and Wi‑Fi cameras, install and commission systems, building upon knowledge of intruder alarms, CCTV, doorbells and access control systems.
- Deliver a high-class customer experience by providing a high standard of customer service, solving problems, building customer relationships and identifying sales opportunities to earn personal reward.
- Promote JCI as a market leader with a positive brand image by presenting customers with a positive image of JCI employees in line with Johnson Controls values.
- Liaise with the service bureau in line with company requirements and procedures.
- Accurately complete details of work on the mobile data device according to work instructions and codes of practice if necessary.
- Keep accurate records, comprehensive mileage and expense documentation and timesheets.
- Undertake other reasonable duties as requested by line manager.
What we look for:
- Full UK manual driver’s licence.
- Ability to carry and climb ladders and to work at height.
- Practical skills to work with hand and power tools.
- Ability to work safely and responsibly to avoid injuries, damage to property, loss of unused materials and to clean up any debris from your work by returning faulty and unused equipment for correct disposal.
- Availability to work on a rota based on-call shift.
- Reliability, trustworthiness, self-motivation, ability to work alone as well as in a team.
- Excellent communication and relationship building skills and ability to exceed customer expectations.
- Familiarity with the use of technology such as smartphones, tablets and PCs.
- Security check will be conducted once an offer has been made to the successful candidate.
- Preferred: electrical experience/qualifications.
- Previous experience in installing/servicing in a residential environment.
What we offer:
- Basic salary plus bonus.
- Pension.
- Company van, tools, uniform.
- iPad + company phone.
- Personal career development.
- 25 annual holidays plus bank holidays.
Customer Solutions Technician- Derry area in Belfast employer: Ydu Jc Air Cond & Ref Inc.- Dubai
At Johnson Controls, we pride ourselves on being an exceptional employer, particularly for our Customer Solutions Technicians in the Derry area. Our commitment to employee growth is evident through comprehensive paid training, a supportive work culture that values teamwork and customer satisfaction, and competitive benefits including a company van, tools, and a bonus scheme. Join us to kickstart your career in the security industry while enjoying a fulfilling work-life balance and the opportunity to make a real impact in the community.
Contact Details:
Ydu Jc Air Cond & Ref Inc.- Dubai Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Technician- Derry area in Belfast
✨Tip Number 1
Get to know the company! Research Johnson Controls and their values. When you understand what they stand for, you can tailor your conversations to show how you fit into their culture.
✨Tip Number 2
Practice makes perfect! Before any interviews, run through common questions with a friend or in front of a mirror. This will help you feel more confident and articulate when discussing your skills and experiences.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and even a foot in the door for that Customer Solutions Technician role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team!
We think you need these skills to ace Customer Solutions Technician- Derry area in Belfast
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant skills and experiences that match the Customer Solutions Technician role. We want to see how your background aligns with our needs, so don’t be shy about showcasing your practical skills and any previous experience in the security industry.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re a great fit for StudySmarter. We love seeing candidates who can connect their personal values with our company culture, so let your personality come through!
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, so avoid jargon and fluff. Make it easy for us to see why you’d be a fantastic addition to our team!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into our hands quickly. Plus, you’ll find all the details you need about the role and our company culture right there!
How to prepare for a job interview at Ydu Jc Air Cond & Ref Inc.- Dubai
✨Know Your Stuff
Familiarise yourself with the basics of CCTV, intruder alarms, and video doorbells. Brush up on any relevant electrical experience or qualifications you might have. This will not only show your enthusiasm for the role but also help you answer technical questions confidently.
✨Show Off Your Customer Service Skills
Since this role is all about delivering top-notch customer service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to discuss how you build relationships and solve problems effectively.
✨Be Prepared for Practical Questions
Expect some scenario-based questions that test your practical skills. They might ask how you'd handle a specific installation issue or a customer complaint. Practise articulating your thought process clearly and logically.
✨Dress the Part
Even though it’s a field-based role, first impressions matter! Dress smartly for the interview to reflect professionalism. It shows you take the opportunity seriously and are ready to represent the company well.
