At a Glance
- Tasks: Lead and inspire teams to deliver exceptional customer experiences across all brands.
- Company: YDS Group, a leader in luxury hospitality based in Leeds.
- Benefits: Competitive salary, performance-related bonus, and significant autonomy.
- Other info: Opportunity to make a real impact and drive service standards.
- Why this job: Shape the future of customer service in a dynamic and prestigious environment.
- Qualifications: Strong background in luxury hospitality and proven service excellence.
The predicted salary is between 50000 - 65000 £ per year.
YDS Group in Leeds seeks a Head of Customer Experience to oversee exceptional service across its brands. Reporting to the CEO, you will define service standards, measure performance, and inspire teams to deliver outstanding customer experiences.
Ideal candidates have a strong background in luxury hospitality and a proven track record in service excellence. This role offers significant autonomy, a competitive salary of £50,000 - £65,000, and a performance-related bonus.
Chief Customer Experience & Service Excellence employer: YDS Group
YDS Group is an exceptional employer located in the vibrant city of Leeds, offering a dynamic work culture that prioritises innovation and excellence in customer service. With a strong focus on employee growth, you will have the opportunity to lead and inspire teams while enjoying competitive compensation and performance-related bonuses. Join us to be part of a forward-thinking organisation that values your contributions and fosters a collaborative environment.
