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- Tasks: Oversee facilities management in healthcare, ensuring compliance and client satisfaction.
- Company: Dynamic healthcare facilities management company with a focus on operational excellence.
- Benefits: Competitive salary, travel opportunities, and professional development.
- Why this job: Lead impactful projects in a vital sector while building strong client relationships.
- Qualifications: Experience in account management and understanding of healthcare environments required.
- Other info: Join a supportive team with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
An exciting opportunity has arisen for an experienced Account Manager to oversee facilities management across multiple healthcare sites. The successful candidate will ensure compliance with health, safety, and regulatory standards while driving operational excellence and high client satisfaction. Acting as the main point of contact for clients, you will lead a multidisciplinary team to deliver both hard and soft FM services in clinical environments.
Key Responsibilities:
- Act as the main liaison between clients and FM technical teams.
- Build and maintain strong client relationships.
- Ensure consistent, client-focused service delivery.
- Lead client meetings, performance reviews, and satisfaction reporting.
- Manage the delivery of all FM services alongside technical managers.
- Ensure compliance with relevant regulatory and statutory standards.
- Coordinate planned preventive maintenance (PPM) and reactive tasks with minimal disruption to clinical operations.
- Promote a culture of health, safety, and risk awareness.
- Ensure statutory compliance across fire safety, water hygiene, clinical and hazardous waste management.
- Conduct site audits, risk assessments, and ensure incident reporting procedures are followed.
- Support and manage facilities teams, including technical managers and support staff.
- Assist with recruitment, onboarding, training, and performance appraisals.
- Foster teamwork, professional development, and adherence to operational standards.
- Manage account budgets, cost control, and financial reporting.
- Monitor spend against contract targets and deliver value-added services.
- Support contract renewals, variations, and business development opportunities.
- Monitor and report on SLA and KPI performance, ensuring full contract compliance.
- Utilise CAFM systems to track job progress, asset management, and workforce scheduling.
- Provide regular updates to internal leadership and clients.
The Ideal Candidate:
- Strong understanding of healthcare operational environments.
- Proven experience managing complex, regulated contracts.
- Excellent stakeholder management and communication skills.
- Ability to lead teams in high-pressure, patient-centric environments.
- Financial and commercial acumen.
- Degree or professional qualification in Facilities Management, Engineering, or Business (preferred).
- Minimum 3–5 years' experience in FM account management.
- Knowledge of healthcare regulations (preferred).
- Familiarity with CAFM systems (e.g., JobLogic, c365).
Account Manager in Swindon employer: YCR Recruitment
Contact Detail:
YCR Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Manager in Swindon
✨Tip Number 1
Network like a pro! Reach out to your connections in the healthcare and facilities management sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their approach to client satisfaction and operational excellence. Tailor your responses to show how your experience aligns with their needs, especially in high-pressure environments.
✨Tip Number 3
Showcase your leadership skills! Be ready to discuss specific examples of how you've led teams and managed complex contracts. Highlight your ability to foster teamwork and ensure compliance with health and safety standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our brand. Let’s get you that Account Manager role!
We think you need these skills to ace Account Manager in Swindon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Account Manager role. Highlight your experience in facilities management, especially in healthcare settings, and showcase your skills in client relationship management. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that align with the job description and show us your passion for facilities management in healthcare.
Showcase Relevant Experience: When filling out your application, be sure to highlight any relevant experience managing complex contracts or leading teams in high-pressure environments. We love seeing examples of how you've driven operational excellence and client satisfaction in your previous roles.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at YCR Recruitment
✨Know Your Stuff
Make sure you brush up on your knowledge of healthcare operational environments and facilities management. Understand the key regulations and standards that apply to the role, as this will show your potential employer that you're serious about compliance and operational excellence.
✨Showcase Your Communication Skills
As an Account Manager, you'll be the main point of contact for clients. Practice articulating how you've successfully managed client relationships in the past. Be ready to discuss specific examples where your communication skills made a difference in service delivery or client satisfaction.
✨Demonstrate Leadership Experience
Prepare to talk about your experience leading teams, especially in high-pressure environments. Think of instances where you fostered teamwork or handled conflicts effectively. This will highlight your ability to manage multidisciplinary teams and ensure smooth operations.
✨Be Financially Savvy
Since managing account budgets and financial reporting is crucial, be prepared to discuss your experience with cost control and financial management. Bring examples of how you've monitored spend against contract targets and delivered value-added services in previous roles.
