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- Tasks: Greet and seat guests, manage reservations, and ensure a welcoming atmosphere.
- Company: Join the vibrant team at 1 Warwick’s Nessa and Yasmin restaurants.
- Benefits: Flexible hours, dynamic work environment, and opportunities to grow your hospitality skills.
- Other info: Perfect role for those who love interacting with people and thrive in a fast-paced setting.
- Why this job: Be the face of our restaurants and create memorable experiences for guests.
- Qualifications: Customer service experience and excellent communication skills are a must.
The predicted salary is between 20000 - 25000 £ per year.
We are looking for a passionate Restaurant Host to provide exceptional customer service to our valued guests at 1 Warwick’s Nessa and Yasmin restaurants. As a Restaurant Host, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door at both our restaurants. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front‑of‑house duties to create a welcoming and organized environment.
Responsibilities:
- Greet guests with a warm and friendly smile upon their arrival at the restaurant.
- Maintain a professional manner and provide excellent customer service throughout the guests' dining experience.
- Manage the seating of guests efficiently and effectively, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in‑person, ensuring accurate details are captured.
- Maintain a clean and organized front‑of‑house area, including the reception area, waiting area, and entrance.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures, and safety regulations.
- Assist the floor team as required.
Requirements:
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast‑paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Knowledge of OpenTable/Seven Rooms (desirable).
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings and weekends.
Host employer: Yasmin Soho
Contact Detail:
Yasmin Soho Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
First impressions matter! When you walk into a restaurant for an interview, channel that warm and friendly vibe. Greet everyone with a smile and show your passion for customer service right from the get-go.
✨Tip Number 2
Be prepared to showcase your organisational skills. During the interview, share examples of how you've managed busy situations in the past. This will demonstrate your ability to handle the fast-paced environment of a restaurant.
✨Tip Number 3
Don’t forget to ask questions! Show your interest in the restaurant by asking about their menu or special promotions. This not only highlights your enthusiasm but also gives you a chance to engage with the interviewers.
✨Tip Number 4
Finally, apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Nessa and Yasmin restaurants.
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for customer service and hospitality. A warm and friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We’re looking for those who can handle the hustle and bustle of a restaurant environment, so share specific examples of how you've managed guest interactions or resolved issues in the past.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to make your skills and experiences pop, but remember to keep it professional!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position right there!
How to prepare for a job interview at Yasmin Soho
✨Know the Restaurant Inside Out
Before your interview, make sure to familiarise yourself with 1 Warwick’s Nessa and Yasmin restaurants. Check out their menus, special promotions, and any recent news. This will not only show your enthusiasm but also help you answer questions about the restaurant confidently.
✨Practice Your Greeting
As a Host, your first impression is crucial. Practice a warm and friendly greeting that you can use during the interview. Think about how you would welcome guests and convey that same energy when meeting your interviewer.
✨Showcase Your Customer Service Skills
Prepare examples from your previous experience where you provided exceptional customer service. Be ready to discuss how you handled difficult situations or complaints, as this will demonstrate your ability to remain calm under pressure and resolve issues effectively.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, how they handle busy periods, or what they value most in a Host. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.