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- Tasks: Provide 1st line IT support and resolve user issues in a dynamic environment.
- Company: Join a small, enthusiastic team at a leading production facility.
- Benefits: Gain hands-on experience, develop IT skills, and enjoy a supportive work culture.
- Why this job: Kickstart your IT career while making a real difference for users.
- Qualifications: Open-minded attitude, basic IT knowledge, and willingness to learn.
- Other info: Opportunity for growth and exposure to diverse IT systems.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for an outgoing and enthusiastic person to join our small team as an IT Service Desk Technician. You will be the first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues. Through collaborative working, you will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements. This position will be full-time on-site at our production facility in Yarnton, Oxfordshire, but will require occasional travel to help support operations at other UK based sites. Once established in post, you will be required to provide out-of-hours support on a rota basis. This is an entry level IT role suitable for anyone looking to develop their IT skills in a fast paced, dynamic environment, and offers the potential for exposure to a wide range of IT systems and technologies.
Key Responsibilities Will Include:
- Provide 1st line technical support to end-users.
- Take ownership of all tickets submitted to our IT Service Desk system within SLA.
- Provide a positive end-user experience through excellent communication.
- Install, configure, and upgrade end user hardware and software applications.
- Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
- Actively contribute to the IT continual service improvement ethos.
- Escalate Service Desk tickets to specialists when required.
- Document and maintain accurate records of all IT assets.
- Any other duties as required.
Skills and experience required:
- An open and positive character who is looking to learn new skills.
- Someone who is happy to take on new tasks but can ask for help when required.
- Has some experience of Microsoft Office, Windows and Active Directory.
- Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
- Has a basic understanding of virtualisation technologies and principles.
- Understands the importance of cybersecurity principles and their application.
- Is happy to work independently or collaborate effectively with other IT teams.
- Willing to work flexibly, as workloads dictate, including out-of-hours when required.
IT Service Technician in Kidlington employer: YASA
Contact Detail:
YASA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Technician in Kidlington
✨Tip Number 1
Network like a pro! Attend local tech meetups or online forums where IT folks hang out. You never know who might have the inside scoop on job openings or can give you a leg up in the application process.
✨Tip Number 2
Practice your interview skills! Mock interviews with friends or using online platforms can help you feel more confident. Focus on showcasing your problem-solving abilities and how you can provide that positive end-user experience they’re after.
✨Tip Number 3
Don’t just apply anywhere—apply through our website! We love seeing candidates who are genuinely interested in joining our team. Tailor your approach to show how your skills align with the role of an IT Service Desk Technician.
✨Tip Number 4
Stay updated on the latest IT trends and technologies. This not only helps in interviews but also shows your enthusiasm for the field. Plus, it’s a great way to impress us with your knowledge during those crucial conversations!
We think you need these skills to ace IT Service Technician in Kidlington
Some tips for your application 🫡
Show Your Enthusiasm: Let your personality shine through in your application! We love outgoing and enthusiastic candidates, so don’t be shy about sharing your passion for IT and helping others.
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the job description. We want to see how your background aligns with the role of an IT Service Desk Technician.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for our team. Share specific examples of how you've tackled IT problems or provided excellent customer service in the past.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at YASA
✨Know Your Tech Basics
Brush up on your knowledge of Microsoft Office, Windows, and Active Directory. Be ready to discuss how you've used these tools in the past, even if it's just in a personal capacity. Showing that you have a grasp of networking concepts like TCP/IP, DNS, and DHCP will also impress the interviewers.
✨Show Off Your Communication Skills
As the first point of contact for users, excellent communication is key. Practice explaining technical issues in simple terms. You might even want to role-play with a friend to get comfortable with guiding users through solutions. Remember, a positive end-user experience starts with clear communication!
✨Demonstrate Your Problem-Solving Mindset
Prepare to share examples of how you've tackled IT problems in the past. Think of situations where you diagnosed an issue or helped someone resolve a tech problem. Highlight your ability to take ownership of tasks and escalate when necessary, as this shows you're proactive and responsible.
✨Emphasise Your Willingness to Learn
This role is all about growth, so make sure to express your eagerness to learn new skills and technologies. Talk about any relevant courses or self-study you've done, and be open about areas where you’d like to improve. This attitude will resonate well with the team looking for someone enthusiastic and adaptable.