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- Tasks: Provide first-line IT support, manage service desk tickets, and assist users with tech issues.
- Company: Join YASA, a cutting-edge company revolutionising electric motors under the Mercedes Benz group.
- Benefits: Enjoy a discretionary bonus, 28 days holiday, private medical plan, and a pension scheme.
- Why this job: Be part of an innovative team, learn new skills, and contribute to exciting tech advancements.
- Qualifications: Open attitude, basic IT knowledge, and willingness to learn are key; experience with Microsoft Office is a plus.
- Other info: Flexible hours required; we value diversity and encourage all to apply, even if you don't meet every requirement.
The predicted salary is between 30000 - 42000 £ per year.
Summary
YASA is looking for an enthusiastic person to join our small team as an IT Service Desk Technician, serving as the first point of contact for users experiencing IT problems. The role involves assisting with hardware, software, and network issues, diagnosing and resolving problems, guiding users through solutions, and managing service desk tickets within defined service level agreements.
About YASA
YASA, a Mercedes Benz group company, is leading the EV Motor Revolution with our patented Axial Flux Technology. Our motor is more powerful, lighter, and smaller than competitors. Our innovative spirit drives us to explore and test new technologies, from early-stage R&D to manufacturing optimization. We balance the agility of a start-up with the stability of an established organization.
What You\’ll Do:
- Provide first-line technical support to end-users.
- Take ownership of all tickets submitted to our IT Service Desk within SLA.
- Ensure a positive end-user experience through excellent communication.
- Install, configure, and upgrade hardware and software applications for end-users.
- Respond to alerts from automated monitoring systems to prevent issues from escalating.
- Contribute to continuous service improvement in IT.
- Escalate tickets to specialists when necessary.
- Maintain accurate records of IT assets.
- Perform other duties as required.
To succeed in this role, you will need:
- An open and positive attitude with a desire to learn new skills.
- Willingness to take on new tasks and ask for help when needed.
- Experience with Microsoft Office, Windows, and Active Directory.
- A basic understanding of networking concepts like TCP/IP, DNS, and DHCP.
- Knowledge of virtualization technologies and principles.
- An understanding of cybersecurity principles.
- Ability to work independently and collaboratively with IT teams.
- Flexibility to work out-of-hours as workloads require.
- A curious mindset and eagerness to learn.
- Focus on delivering quality work, seeking feedback for improvement.
- A supportive attitude with patience and willingness to help others.
- Open-mindedness and flexibility in work approach.
Once established, you will be required to provide out-of-hours support on a rota basis.
Our mission is to lead in electric motor technology. We value diversity of thought and experience, believing it fuels innovation. If you think you have what it takes but don\’t meet every point, please still get in touch for an initial chat. We’d love to hear from you.
Benefits
- Discretionary bonus
- 28 days’ holiday
- Pension scheme
- Private medical plan with Bupa
- 4x death in service benefit
- Company car scheme
Strictly no recruitment agencies. Closing date: 16th June. Apply now for immediate consideration.
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IT Service Desk Technician employer: YASA
Contact Detail:
YASA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Technician
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Microsoft Office, Windows, and Active Directory. Having hands-on experience or even just a solid understanding of these tools will help you stand out during the interview process.
✨Tip Number 2
Brush up on your knowledge of networking concepts like TCP/IP, DNS, and DHCP. Being able to discuss these topics confidently can demonstrate your technical competence and readiness for the role.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully resolved IT issues in the past. This will illustrate your ability to take ownership of tickets and ensure a positive end-user experience.
✨Tip Number 4
Emphasise your willingness to learn and adapt, as this role requires flexibility and a curious mindset. Be ready to discuss how you've approached learning new technologies or processes in previous roles.
We think you need these skills to ace IT Service Desk Technician
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the IT Service Desk Technician position. Tailor your application to highlight relevant skills and experiences that align with what YASA is looking for.
Highlight Technical Skills: Make sure to emphasise your experience with Microsoft Office, Windows, Active Directory, and any knowledge of networking concepts like TCP/IP, DNS, and DHCP. Mention any familiarity with virtualization technologies and cybersecurity principles as well.
Show Enthusiasm and Willingness to Learn: YASA values a positive attitude and a desire to learn. In your cover letter or personal statement, express your eagerness to take on new tasks and your openness to feedback and improvement.
Proofread Your Application: Before submitting your application, double-check for any spelling or grammatical errors. A well-written application reflects your attention to detail and professionalism, which are crucial for a role in IT support.
How to prepare for a job interview at YASA
✨Show Your Enthusiasm
YASA is looking for someone with a positive attitude and eagerness to learn. Make sure to express your enthusiasm for the role and the company during the interview. Share examples of how you've embraced new challenges in the past.
✨Demonstrate Technical Knowledge
Familiarise yourself with the key technical skills mentioned in the job description, such as Microsoft Office, Windows, Active Directory, and basic networking concepts. Be prepared to discuss your experience with these technologies and how you can apply them in the role.
✨Emphasise Communication Skills
As the first point of contact for users, excellent communication is crucial. Prepare to showcase your ability to explain technical issues in simple terms and your approach to ensuring a positive end-user experience. Consider sharing a specific example where you successfully resolved a user issue.
✨Be Ready for Problem-Solving Scenarios
Expect to be asked about how you would handle specific IT problems or scenarios. Think through common issues that might arise in an IT Service Desk role and prepare your thought process on diagnosing and resolving them. This will demonstrate your critical thinking and problem-solving abilities.
