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- Tasks: Provide on-site IT support, troubleshoot issues, and implement new systems.
- Company: Join YASAYASA, a Mercedes Benz group company revolutionising EV technology with innovative motor solutions.
- Benefits: Enjoy a dynamic work environment with opportunities for growth and learning.
- Why this job: Be part of a cutting-edge team driving the future of electric motors and technology.
- Qualifications: Experience with MS Intune, networking concepts, and IT support roles is essential.
- Other info: Diversity is valued; all backgrounds are encouraged to apply.
The predicted salary is between 36000 - 60000 £ per year.
Summary
We are looking for an enthusiastic and proactive On-Site IT Infrastructure Support Engineer to provide technical assistance and support to our employees across multiple sites.
The successful candidate will be responsible for the implementation of new systems along with the maintenance and troubleshooting of current systems, to ensure smooth IT operations across the organisation.
About YASA
YASA, a Mercedes Benz group company, is leading the way in EV Motor Revolution with our patented and unique Axial Flux Technology. Our motor is more powerful, lighter, and smaller than our competitors. Our spirit of innovation drives us to continually explore and test new technologies, a mindset that exists from early-stage R&D projects through to manufacturing optimisation. We stay true to the freedom and flexibility that drove our success as a start-up, alongside having the stability, security, and roadmap of an established organisation.
What You\’ll Do:
- Provide on-site technical support to end-users, including troubleshooting hardware, software, and network issues.
- Machine builds, policy creation and compliance, updates using Intune.
- Install, configure, and upgrade computer systems and software applications.
- Monitor IT systems, including servers, networks, and applications, to detect and resolve issues proactively.
- Diagnose and resolve technical problems in a timely manner to minimise downtime and disruptions.
- Collaborate with the IT team to implement and maintain IT policies, procedures, and standards.
- Implementation and support of new IT systems across the full IT project lifecycle.
- Creating and maintaining technical documentation and guides
- Document and maintain accurate records of IT assets, configurations, and support activities.
- Provide excellent customer service and communication to ensure a positive end-user experience.
To succeed in this role, we believe you\’ll need:
- Considerable experience in setup, configuration, and maintenance of MS Intune.
- Proven experience as an IT Infrastructure Support Engineer or similar role, with a strong understanding of computer systems, networks, and peripherals.
- Hands-on experience with Microsoft Office, Windows, Active Directory, and remote desktop support tools.
- Excellent understanding of networking concepts, including TCP/IP, DNS, DHCP, and LAN/WAN/WIFI technologies (Aruba preferred).
- Excellent knowledge of Virtualisation technologies including VMWare and Nutanix
- Can demonstrate a clear understanding of cybersecurity principles and their application
- Ability to work independently and collaborate effectively with cross-functional teams and mentor junior members of the team.
- Flexibility to work outside regular business hours and respond to emergencies including participation in an on-call Rota.
Our mission is to lead the design and delivery of the best electric motor technology available. We believe that diversity of thought, and experience is a key driver of innovation. Research shows that while men apply to jobs if they meet ~60% of criteria, women and those in traditionally underrepresented groups tend to only apply if they check all boxes. So if you think you have what it takes but don’t meet every single point, please still get in touch. We’d love to have an initial chat and see if you could add value.
Strictly no recruitment agencies / Apply now for immediate consideration
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IT Infrastructure Support Engineer employer: YASA
Contact Detail:
YASA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Infrastructure Support Engineer
✨Tip Number 1
Familiarise yourself with MS Intune, as it's a key requirement for this role. Consider setting up a test environment to practice your skills in configuration and management, which will give you practical experience to discuss during interviews.
✨Tip Number 2
Brush up on your networking knowledge, especially TCP/IP, DNS, and DHCP. Being able to demonstrate your understanding of these concepts in real-world scenarios can set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of past technical issues you've resolved. This will help illustrate your hands-on experience and ability to minimise downtime, which is crucial for the role.
✨Tip Number 4
Network with current employees or professionals in similar roles through platforms like LinkedIn. Engaging with them can provide insights into the company culture and expectations, which can be beneficial during your application process.
We think you need these skills to ace IT Infrastructure Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT infrastructure support, particularly with MS Intune, networking concepts, and virtualisation technologies. Use keywords from the job description to demonstrate your fit for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention specific experiences that align with the responsibilities listed, such as troubleshooting or implementing IT systems, to make a strong case for your candidacy.
Showcase Technical Skills: In your application, clearly outline your technical skills related to the job, such as experience with Active Directory, remote desktop support tools, and cybersecurity principles. Providing examples of how you've applied these skills in previous roles can strengthen your application.
Highlight Customer Service Experience: Since the role involves providing excellent customer service, include any relevant experience where you successfully supported end-users or collaborated with teams. This will demonstrate your ability to ensure a positive end-user experience, which is crucial for this position.
How to prepare for a job interview at YASA
✨Show Your Technical Skills
Be prepared to discuss your hands-on experience with MS Intune, Microsoft Office, and networking concepts. You might be asked to solve a technical problem on the spot, so brush up on your troubleshooting skills and be ready to demonstrate your knowledge.
✨Understand the Company’s Mission
Familiarise yourself with YASAYASA's focus on innovation in electric motor technology. Showing that you understand their mission and values can help you stand out as a candidate who aligns with their goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess how you would handle real-world IT issues. Think of examples from your past experiences where you successfully resolved technical problems or improved processes, and be ready to share these stories.
✨Emphasise Team Collaboration
Since the role involves working with cross-functional teams, highlight your ability to collaborate effectively. Share examples of how you've worked with others to implement IT policies or support projects, showcasing your teamwork skills.
