At a Glance
- Tasks: Manage day-to-day IT operations and ensure service reliability across multiple sites.
- Company: Join a forward-thinking company focused on IT innovation and operational excellence.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic team environment with opportunities for travel and career advancement.
- Why this job: Be at the forefront of IT infrastructure management and make a real impact.
- Qualifications: Experience in IT operations, Microsoft server management, and strong communication skills.
Founded in 2009 as a spin-out from the University of Oxford, YASA is a world leader in axial flux electric motor technology and part of the Mercedes-Benz Group. We are helping to shape the future of electrification through cutting-edge innovation, engineering excellence and a passion for pushing boundaries. At YASA, you'll work alongside talented and driven colleagues in a collaborative environment where your ideas, development and contributions truly matter.
YASA is proud to be an equal opportunities employer. We celebrate diversity and are committed to creating an inclusive environment where everyone is treated with dignity and respect. We welcome applications from all qualified candidates and make employment decisions based on skills, experience and potential, regardless of age, disability, gender identity, marital status, race, religion or belief, sex, sexual orientation, pregnancy or maternity status, or any other protected characteristic.
About the role
We are looking for an outgoing and enthusiastic person to join our small team as an IT Service Desk Technician. You will be first point of contact for users experiencing any IT problems, assisting with a wide range of hardware, software and network issues.
Through collaborative working, you will diagnose and resolve problems, guide users through solutions and manage service desk tickets within defined service level agreements.
This position will be full-time on-site at our production facility in Yarnton, Oxfordshire, but will require occasionally travel to help support operations at other UK based sites.
Once established in post, you will be required to provide out-of-hours support on a rota basis.
This is an entry level IT role suitable for anyone looking to develop their IT skills in a fast paced, dynamic environment, and offers the potential for exposure to a wide ranges of IT systems and technologies.
What you’ll do
- Provide 1 st line technical support to end-users.
- Take ownership of all tickets submitted to our IT Service Desk system within SLA.
- Provide a positive end-user experience through excellent communication.
- Install, configure, and upgrade end user hardware and software applications.
- Respond to alerts from our automated monitoring systems to ensure issues don’t turn into bigger problems.
- Actively contribute to the IT continual service improvement ethos.
- Escalate Service Desk tickets to specialists when required.
- Document and maintain accurate records of all IT assets.
- Any other duties as required.
Skills & Experience
- An open and positive character who is looking to learn new skills.
- Someone who is happy to take on new tasks but can ask for help when required.
- Has some experience of Microsoft Office, Windows and Active Directory.
- Has a basic understanding of networking concepts such as TCP/IP, DNS & DHCP.
- Has a basic understanding of virtualisation technologies and principles.
- Understands the importance of cybersecurity principles and their application.
- Is happy to work independently or collaborate effectively with other IT teams.
- Willing to work flexibly, as workloads dictate, including out-of-hours when required. ch to work, desire to thrive in a dynamic and fast-moving environment.
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Senior IT Service Desk Technician in Bicester employer: YASA
As a Maintenance Technician at our cutting-edge facility, you will be part of a dynamic team that values innovation and excellence. We offer a supportive work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your skills in a fast-paced manufacturing environment. Located in a vibrant area, our company provides a unique chance to work with advanced technology while enjoying a balanced work-life schedule on a rotating shift pattern.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Service Desk Technician in Bicester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what YASA values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges YASA might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at YASA!
✨Direct Apply to YASA
Let's not forget to apply directly through the YASA website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior IT Service Desk Technician in Bicester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at YASA.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at YASA. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at YASA
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
