Yarzin Sella is an international company specialising in high-end corporate catering. We provide our clients, particularly start-ups and tech companies, with exceptional food programs at every moment of the day, from breakfast to afterwork.
Our approach aligns with each company’s unique DNA, ensuring the food program enhances the organization’s identity. Through a 360-degree culinary experience, we create the perfect environment for employees to bond, collaborate, and innovate.
Your mission
As a Regional Operations Manager, you promote operational excellence in our various restaurants across Western Europe. You set performance standards and provide advice and guidance to Site Managers, Head Chefs and teams. You will develop the skills of the teams, drive change and exercise operational authority to ensure that each site delivers on Yarzin Sella's promise of excellence.
Key responsibilities
Operational excellence
Establish and maintain operational standards that reflect Yarzin Sella's gastronomic heritage
Monitor key KPIs across all sites, identifying areas for improvement
Ensure consistent execution of food quality, service standards and customer experience.
Collaborate with culinary teams to drive innovation in menus and seasonal programming
Cross‑functional management
Support Site managers in recruiting teams
Promote a culture of collaboration and operational excellence
Advise them on developing team skills
Make regular site visits to maintain strong relationships
Openings
Coordinate the opening of new customer sites, from preliminary planning to opening
Develop and ensure the proper execution of opening schedules
Coordinate cross‑functional teams (kitchen, HR, purchasing, etc.) to ensure smooth openings
Assume the role of Site Manager during critical launch periods
Support purchasing teams in supplier relations and supply chain logistics for new sites.
Manage client transitions, including supplier changes and service model changes.
Transitions
Drive customer transitions, including changes in providers and offerings
Quickly assess critical operational challenges and implement effective solutions
Provide day‑to‑day support for operational issues and provide hands‑on assistance when necessary
Intervene to turn around sites when performance or customer satisfaction requires intervention
Client relationships
Proactively identify opportunities to expand services and improve client experience
Represent Yarzin Sella's values and brand in all interactions with clients.
Your profile
You are the Regional Operations Manager we’re looking for if you tick these boxes
7+ years of experience in a similar position
You have training in the hotel and catering industry
You have already opened one or more restaurants
You have proven managerial skills
You are comfortable with budget management (P&L, etc.)
You know how to manage B2B customer relations
You are proactive and independent
You are fluent in spoken and written English
Contract: permanent contract
Work schedule: 40h / week, from Monday to Friday
Location: London
Hiring Process
First call/visio with the HR Manager
Second interview with the Regional Director
Potentially: References & Background check
Seniority level
Mid‑Senior level
Employment type
Full‑time
Job function
General Business and Other
Industries
Restaurants
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Regional Operations Manager in London employer: Yarzin Sella High-End Food Services
Yarzin Sella is an exceptional employer that values its team members, offering a vibrant work culture and a supportive environment in the heart of London. With a focus on employee growth, you will have access to training and development opportunities while enjoying a Monday–Friday schedule that promotes work-life balance. Join us to be part of a dynamic hospitality team dedicated to delivering outstanding service to our tech client.
Contact Details:
Yarzin Sella High-End Food Services Recruitment Team
