At a Glance
- Tasks: Lead on-site catering operations and ensure top-notch service delivery.
- Company: Dynamic catering company focused on quality and client satisfaction.
- Benefits: Competitive salary, flexible shifts, and opportunities for professional growth.
- Other info: Fast-paced environment with room for creativity and teamwork.
- Why this job: Join a vibrant team and make a real impact on customer experiences.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
The Site Manager is responsible for overseeing the day-to-day on-site catering operations ensuring seamless collaboration between the front-of-house (FOH) and kitchen teams. This role acts as the main operational point of contact for the client. The Site Manager ensures that service delivery meets the highest standards of quality, safety, efficiency, and client satisfaction while maintaining responsibility over budgetary and administrative processes.
This role requires close collaboration with the Chef of the Central Production Unit (CPU), the Client Business Executive (CBE), and the regional management team to align on service expectations, culinary delivery, financial performance, and operational compliance.
Essential Functions:- Team Leadership & Operational oversight
- Lead, coordinate, and support both FOH and kitchen teams on-site, ensuring smooth daily operations (micro-kitchen, buffet, events).
- Supervise FOH team members and ensure adequate staffing, onboarding, and training of all team members.
- Ensure effective cross-functional communication between FOH and kitchen teams, as well as with external units (CPU, logistics, etc.).
- Oversee the setup, stocking, and cleanliness of multiple micro-kitchen areas on different floors.
- Ensure compliance with branding, merchandising, and presentation guidelines provided by the company and the client.
- Oversee and ensure proper setup, monitoring, and replenishment of the buffet by the team, in line with service standards and visual presentation guidelines.
- Supervise adherence to food freshness, hygiene protocols, and presentation standards, ensuring that the team consistently maintains quality and compliance throughout service.
- Customer Experience
- Provide outstanding customer service and foster a welcoming, professional atmosphere.
- Proactively engage with guests to ensure satisfaction and a high-quality service experience.
- Collaborate closely with the Client Business Executive (CBE) to monitor and follow up on client feedback and service levels.
- Respond to client requests and ensure resolution of issues.
- Support the tracking and follow-up of on-site budgets related to operations.
- Act as a key point of contact for day-to-day client interaction, embodying the company’s values and service standards.
- Follow client-imposed standards while actively suggesting and implementing improvements to the catering offering to enhance the employee experience.
- Budget & Financial oversight
- Manage and monitor weekly and monthly budgets for all on-site operations (labor, food, supplies, equipment).
- Track and process supplier invoices, ensuring accuracy and timely submission via internal tools.
- Ensure proper use of company systems to support the accounting team with accurate data for processing and payments.
- Identify and report on cost-saving opportunities without compromising service quality.
- Supervision Responsibilities
- Oversee daily stock levels and ensure timely ordering of supplies (food, beverages, disposables, equipment).
- Manage supplier relationships in coordination with management and procurement teams.
- Handle other administrative tasks such as following up on monthly themes, updating and supporting the completion of QA metrics and other internal reporting tools, and internal audits.
- Actively participate in site, regional, and cross-functional team meetings, contributing insights and updates from the field.
- Maintain clear documentation related to finance, HR, stock, safety.
- Health, Safety & Compliance
- Ensure compliance with all food safety, hygiene, and company protocols.
- Refer to the Regional Food Safety Manager, address concerns and share relevant information.
- Ensure regular cleaning of coffee machines, utensils, service stations, and appliances.
- Maintain clear documentation related to safety checks and incident reports if applicable.
- Support during service and/or events
- Assist with the setup and breakdown of internal client events when needed, ensuring smooth logistics and an organized space.
- Mutual Respect and Communication
- Foster a culture of mutual respect and effective communication within the team, even during intense and demanding service periods.
- Ensure respectful communication with each other and with the client, maintaining professionalism and striving to create a harmonious work environment.
- Skills and Qualities:
- Punctuality, strong organizational skills.
- Flexibility and adaptability in a dynamic working environment.
- Strong customer service skills with the ability to interact positively and professionally with customers.
- Ability to multitask and work efficiently in a fast-paced environment.
- Strong organizational skills and attention to detail.
- Good communication skills, both with customers and team members.
- Additional Requirements:
- Follow and apply the company's existing procedures and standards to ensure consistency across operations.
- Adhere to the schedule provided by the supervisor, ensuring to clock in and out as required at the company's designated timekeeping system.
On-Site Manager (Catering) employer: Yarzin-Sella Group
As an On-Site Manager (Catering) in London, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and respect, ensuring that you have the resources and training needed to excel in your role while delivering exceptional service to our clients. With competitive benefits and a focus on maintaining high standards of quality and safety, we are committed to making your experience both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land On-Site Manager (Catering)
✨Tip Number 1
Network like a pro! Reach out to people in the catering industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Nail that interview! Prepare by researching the company and its values. Think about how your experience aligns with their needs, especially in team leadership and customer service. Show them you’re the perfect fit!
✨Tip Number 3
Follow up after interviews! A quick thank-you email can leave a lasting impression. Mention something specific from your conversation to remind them why you’re the right choice for the On-Site Manager role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace On-Site Manager (Catering)
Some tips for your application 🫡
Show Your Passion for Catering:When writing your application, let your love for catering shine through! Share any relevant experiences or stories that highlight your enthusiasm for food service and customer satisfaction. We want to see how you connect with the role!
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the On-Site Manager position. Highlight your leadership skills, operational oversight experience, and any budget management you've done. This shows us you're serious about the role and understand what we’re looking for.
Be Clear and Concise:Keep your application straightforward and to the point. Use bullet points where possible to make it easy for us to read. We appreciate clarity, so make sure your key skills and experiences stand out without unnecessary fluff!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it helps us keep everything organised on our end!
How to prepare for a job interview at Yarzin-Sella Group
✨Know Your Catering Operations
Before the interview, brush up on your knowledge of catering operations. Understand the key responsibilities of an On-Site Manager, such as overseeing FOH and kitchen teams, managing budgets, and ensuring compliance with food safety standards. This will help you speak confidently about how your experience aligns with the role.
✨Showcase Your Leadership Skills
Be prepared to discuss specific examples of how you've led teams in previous roles. Highlight your ability to coordinate between different departments and ensure smooth operations. Use the STAR method (Situation, Task, Action, Result) to structure your responses and demonstrate your impact.
✨Engage with Customer Service Scenarios
Since customer service is a big part of this role, think of scenarios where you've gone above and beyond for clients. Be ready to share how you handled difficult situations or feedback, showcasing your problem-solving skills and commitment to client satisfaction.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company's culture, expectations for the role, and how success is measured. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
