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- Tasks: Support users in maximising the potential of our Social Care database.
- Company: Join Bridgend County Borough Council, a leader in community care technology.
- Benefits: Enjoy hybrid working, professional development, and a supportive work culture.
- Why this job: Make a real impact while gaining valuable experience in software support.
- Qualifications: No specific qualifications required; just a passion for learning and helping others.
- Other info: This is a temporary role until July 2026 with flexible working options.
The predicted salary is between 30000 - 42000 £ per year.
Temporary up to 31 July 2026
37 hours per week
We are a well-established user of the Welsh Community Care Information System (WCCIS) and are very proud of the excellent work we have already completed in developing this system and supporting our customer departments. We are currently preparing to migrate to a new Social Care database and are looking for someone who can work with our service users to ensure they use the full capability of the current and future database to drive positive change within their service areas.
If you relish a challenge and look forward to learning and professional development, this could be excellent experience in your career, helping us realize the benefits of these very important software platforms.
Protecting children, young people, or adults at risk is a core responsibility of all council employees. A basic criminal records check by the Disclosure & Barring Service (DBS) is a requirement for this post. The council’s Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.
Closing Date: 21 May 2025
Shortlisting Date: 22 May 2025
Interview Date: 02 June 2025
Benefits of working at Bridgend County Borough Council
Proud member of the Disability Confident employer scheme
Disability Confident: A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. In certain recruitment situations such as high-volume, seasonal, and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled and non-disabled applicants. For more details, please visit Disability Confident.
Software Support Engineer - Temporary employer: YARNS MART
Contact Detail:
YARNS MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Software Support Engineer - Temporary
✨Tip Number 1
Familiarise yourself with the Welsh Community Care Information System (WCCIS) and its functionalities. Understanding how this system operates will not only help you in the role but also demonstrate your proactive approach to learning about the tools you'll be using.
✨Tip Number 2
Engage with current users of the WCCIS or similar databases to gather insights on their experiences. This will give you a better understanding of user needs and challenges, which is crucial for a Software Support Engineer.
✨Tip Number 3
Showcase your problem-solving skills by preparing examples of how you've successfully supported users in the past. Be ready to discuss specific scenarios where you helped resolve technical issues or improved user experience.
✨Tip Number 4
Take advantage of the informal chat opportunity mentioned in the job description. This is a great chance to ask questions, express your enthusiasm for the role, and make a personal connection with the hiring team.
We think you need these skills to ace Software Support Engineer - Temporary
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Software Support Engineer position. Highlight key skills such as experience with databases and customer support.
Tailor Your CV: Customise your CV to reflect relevant experience and skills that align with the job description. Emphasise any previous work with software systems, particularly in social care or similar environments.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and how your background makes you a suitable candidate. Mention your willingness to learn and adapt, as well as your commitment to supporting service users.
Proofread Your Application: Before submitting, thoroughly proofread your application materials for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for a support role.
How to prepare for a job interview at YARNS MART
✨Understand the Software
Make sure you have a solid grasp of the Welsh Community Care Information System (WCCIS) and the new Social Care database. Familiarise yourself with their features and how they can benefit service users, as this will show your enthusiasm and readiness to contribute.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially in software support. Highlight your ability to troubleshoot issues and help users maximise their use of software, which is crucial for this position.
✨Emphasise Communication Skills
As a Software Support Engineer, you'll need to communicate effectively with service users. Be ready to discuss how you've successfully interacted with clients or colleagues in the past, ensuring that you can convey technical information clearly.
✨Express Your Willingness to Learn
This role involves working with evolving technology, so demonstrate your eagerness to learn and adapt. Share any relevant training or professional development experiences that showcase your commitment to growth in the field.
