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- Tasks: Provide technical support for hardware and software in a dynamic ICT environment.
- Company: Join YARNS MART, a forward-thinking ICT service dedicated to customer satisfaction.
- Benefits: Enjoy hybrid working options and a supportive team culture.
- Why this job: Make a real impact while developing your tech skills in a collaborative setting.
- Qualifications: HNC or relevant ICT qualification required; experience is a plus.
- Other info: Welsh language skills are essential; protect vulnerable individuals as part of your role.
The predicted salary is between 26000 - 39000 £ per year.
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37 hours per week
Bridgend County Boroughs ICT Service Area is committed to providing a customer led information technology service. Our aim is to exhibit continuing improvement in all its activities by concentrating on meeting the business needs of its customers by means of appropriate investment in technology and staff.
Working under the guidance of the IT Support Team Leader you will provide technical hardware and software support on network and PC operating system products together with the installation and support of ICT hardware. As you will be working at times without supervision you will need to be able to use your initiative and judgement to provide effective solutions to problems.
You will possess a HNC or relevant ICT qualification, or the ability to demonstrate competence through experience. The successful candidate will be able to greet customers in Welsh.
The ability to greet customers through the medium of Welsh is a requirement for this post.
Protecting children, young people or adults at risk is a core responsibility of all council employees.
The councils Hybrid Working Policy applies to this post. This provides a framework for establishing how you will undertake working hours between your home and the office.
Closing Date: 21 August 2025
Shortlisting Date: 22 August 2025
Interview Date: 04 September 2025
Benefits to working at Bridgend County Borough Council
Job Description & Person Specification
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Job details Job reference 17757 Date posted 07/08/2025 Application closing date 21/08/2025 Location Bridgend County Borough Council Salary £31,537 – £32,597 per annum Contractual hours 37 Basis Full time Job category/type ICT Attachments Blank
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Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Full-time
Job function
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Job function
Information Technology
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Industries
Data Infrastructure and Analytics
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ICT Support Engineer employer: YARNS MART
Contact Detail:
YARNS MART Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ICT Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and software mentioned in the job description. Being able to discuss your experience with these tools during the interview will show that you're well-prepared and knowledgeable.
✨Tip Number 2
Brush up on your Welsh language skills, especially if you’re not a native speaker. Since greeting customers in Welsh is a requirement, demonstrating your ability to communicate in both languages can set you apart from other candidates.
✨Tip Number 3
Prepare examples of how you've used your initiative to solve problems in previous roles. The ability to work independently is crucial for this position, so showcasing your problem-solving skills will be beneficial during the interview.
✨Tip Number 4
Research Bridgend County Borough Council's ICT Service Area and their commitment to customer-led services. Understanding their goals and values will help you align your answers with what they are looking for in a candidate.
We think you need these skills to ace ICT Support Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the ICT Support Engineer position at YARNS MART. Understand the key responsibilities and required qualifications, especially the need for Welsh language skills.
Tailor Your CV: Customise your CV to highlight relevant experience and qualifications that align with the job requirements. Emphasise any technical support roles you've held and your ability to work independently.
Craft a Strong Cover Letter: Write a compelling cover letter that showcases your passion for ICT support and your customer service skills. Mention specific examples of how you've successfully solved technical issues in the past.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for spelling and grammatical errors, and ensure that all information is accurate and presented professionally.
How to prepare for a job interview at YARNS MART
✨Showcase Your Technical Skills
Be prepared to discuss your technical knowledge in hardware and software support. Highlight any relevant experience you have with network and PC operating systems, as well as specific examples of how you've solved technical issues in the past.
✨Demonstrate Initiative
Since the role requires working without supervision at times, be ready to share instances where you've used your initiative to resolve problems. This will show your potential employer that you can handle challenges independently.
✨Welsh Language Proficiency
As greeting customers in Welsh is a requirement, make sure to practice some basic phrases. Even if you're not fluent, demonstrating your willingness to engage with customers in their preferred language can leave a positive impression.
✨Understand the Company Culture
Research Bridgend County Borough Council's ICT Service Area and its commitment to customer-led services. Being able to articulate how your values align with theirs will show that you're a good fit for the team.
