At a Glance
- Tasks: Advise clients on Yardi products and provide top-notch support.
- Company: Join a global leader in innovative property management solutions.
- Benefits: Enjoy competitive pay, comprehensive benefits, and a fun work culture.
- Other info: Great opportunities for professional growth and learning new tech.
- Why this job: Make a real impact while collaborating with a diverse team.
- Qualifications: Bachelor's degree or equivalent experience in property management.
The predicted salary is between 40000 - 50000 £ per year.
Yardi is a global software company providing innovative property management solutions and services in every real estate market.
We are focused on providing our customers with superior products and outstanding customer service.
We are passionate about technology and believe work should be fulfilling and fun!
We are committed to our customers, employees, and the communities where we live.
We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, system support, and professional services to a portfolio of assigned Yardi clients!
What You Will Do
- Advise and institute best practices relevant to clients in the application of Yardi products
- Consult with and provide direction to software end-users; assists end-users with the day to day operation of system software including financial reporting, accounting, and daily business operations
- Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
- Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
- Perform system and business process reviews and other services reviews to identify inefficient processes and makes sound recommendations for client productivity gains through the use of Yardi software
- Manage continued software integrations, maintenance, and updates in collaboration with clients
- Research, analyze, and resolve software functionality and reporting problems for clients
- Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
- Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
- Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned
- What You Need To Have
- Bachelor's Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
- Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
- Demonstrate successful collaboration with Cloud Services, development, and escalation teams
- Independent, sound decision making and problem-solving skills Excellent written and verbal communication skills
- Client-centered commitment and focus
- Proven ability to treat all employees and clients with respect and dignity.
- Understanding of property management industry and best practices
- Working knowledge of accounting practices
- Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment.
- Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients.
What would be helpful have?
- Ability to configure and manage networks and peripherals.
- Experience with HTML/Cloud Services
- Competence in some of the following areas, relational databases, and SQL.
- What You Get As a Yardi Employee
- A great place to work with fantastic people.
- Ability to learn new technology and develop professionally.
- Competitive compensation
- Comprehensive benefits - Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more!
At Yardi, we've created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment.
Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference.
Our corporate culture stresses integrity, respect, trust, responsibility, and fun!
Come join our growing team!
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Technical Account Manager employer: Yardi
Join a dynamic team as an Application Support Consultant, where you will thrive in a remote work environment that promotes flexibility and work-life balance. Our company values employee growth, offering continuous training and development opportunities to enhance your skills in supporting Yardi Voyager software for our esteemed real estate clients. With a collaborative culture and a commitment to innovation, we provide a rewarding workplace that empowers you to make a meaningful impact in the property management sector.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Account Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yardi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yardi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Technical Account Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yardi:Your cover letter is your chance to shine! Tell us why you want to work at Yardi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yardi!
How to prepare for a job interview at Yardi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
