At a Glance
- Tasks: Support clients using the Yardi Kube platform and solve their queries.
- Company: Join Yardi, a leading provider of real estate software solutions.
- Benefits: Full training, hybrid work, and a focus on your professional growth.
- Other info: Enjoy a collaborative environment with opportunities for career advancement.
- Why this job: Kickstart your career in a dynamic team while helping clients succeed.
- Qualifications: Bachelor's degree in Business or related field; strong analytical skills.
The predicted salary is between 20790 - 25410 £ per year.
If you are looking to kick start and build your career then Yardi offers you an exciting opportunity to join a well-established, highly-rated, Customer Support Team in the heart of Stirling. The role primarily requires the use of accountancy and/or related knowledge to answer customer queries and to problem solve. Communication is key and being able to work well within a team as well as autonomously is a must. This position is ideal for anyone who is looking to kickstart their long-term future career and enjoys problem solving. Yardi will provide full in-house product training and is interested in the continued development of its staff’s knowledge and all-round wellbeing.
Job type: Full-time (Hybrid)
Schedule: Monday to Friday
Hours: 8:30am – 5:30pm with 1 hour lunch break (40 hours per week of hybrid working)
Overall responsibility
To problem solve queries, maintain positive relationships, and provide support/advice to Yardi clients who use the Yardi Kube platform.
Your responsibilities
- You will be supporting Yardi’s market leading Kube coworking platform.
- You will use your knowledge, skills, and experience to fully understand the client's query and ask relevant questions to gain more information to build a case and bring it to a resolution.
- Work seamlessly within a close tight-knit well established team so communications and information can be shared quickly and effectively.
- You will be the point of contact for clients via Yardi's internal case portal, telephone, and the platform's inbuilt chat function for questions, queries, and issues.
- You will be able to correctly prioritise cases and escape if required to the appropriate person/department.
- Advising and updating clients on the status of their cases, while maintaining all support logs and actions taken on the case for team transparency.
Experience/Education
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- A passion for numbers and strong analytical skills.
- Financial Accounts / Business Studies / Software knowledge.
- Experience in day-to-day accountancy.
- Knowledge of accounts payable and accounts receivable processes.
- Problem solving and analytical skills.
- Computer literate with knowledge of Microsoft Windows & Office.
Ideal to have
- Advantageous to have knowledge of SQL databases.
- Advantageous to have knowledge of Yardi Voyager or similar product(s).
Key competencies
- Customer-focused, with a desire to help people.
- Excellent communicator with good telephone manner.
- Able to think methodically and problem solve.
- Patient & tolerant.
- Good time management.
- Team player.
- Able to work autonomously.
About Yardi Systems Ltd
Main business: Accountancy and financial management. Established in 1984, Yardi Systems, Inc. has grown dramatically to become the leading provider of high-performance software solutions for the real estate industry globally. Today, we employ over 6,000 professionals working in 35+ offices throughout North America, Europe, the Middle East, Asia and Australia and servicing clients in 70+ countries. Yardi employs over 1,000 staff across Europe based out of offices in Milton Keynes (UK), Stirling (UK), Amsterdam (Netherlands), Mainz (Germany) and Cluj (Romania), Paris (France). Since its founding, Yardi has set the standard for real estate software solutions with a combination of responsiveness and technical innovation. We understand the unique needs of the industry’s various segments and have the technical expertise and vision necessary to translate that understanding into powerful solutions that meet and exceed those needs.
Help Desk Analyst employer: Yardi
Yardi Systems Ltd is an exceptional employer, offering a vibrant work culture in the heart of Stirling, where employees are encouraged to grow and develop their skills within a supportive team environment. With comprehensive in-house training and a focus on employee wellbeing, Yardi provides a unique opportunity for individuals looking to launch their careers in customer support while working with cutting-edge software solutions in the real estate industry.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Analyst
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yardi. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yardi before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Help Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yardi:Your cover letter is your chance to shine! Tell us why you want to work at Yardi specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yardi!
How to prepare for a job interview at Yardi
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
