At a Glance
- Tasks: Provide technical support for Yardi's software solutions and resolve client issues.
- Company: Join Yardi, a leader in real estate software with a global impact.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Collaborative team environment with opportunities to connect globally.
- Why this job: Combine your tech skills with customer service to make a difference for clients.
- Qualifications: Bachelor's degree and strong analytical skills; customer service experience is a plus.
The predicted salary is between 30000 - 40000 £ per year.
Yardi is seeking individuals who combine a strong technical aptitude with a customer-service mindset to join our Global Solutions Team as Associate Technical Account Managers (ATAMs). Your role as an ATAM will involve providing technical support for a wide range of Yardi's software solutions, which are designed to meet the unique needs of different real estate markets across the globe. You will play a key role in resolving software issues over email and phone and collaborating closely with clients. Your ability to combine technical expertise with a customer-centric approach will be instrumental in fostering strong client relationships and driving their success with Yardi's solutions.
What You’ll Do
- Utilize your problem-solving skills to effectively troubleshoot application issues, proactively addressing challenges and finding effective solutions.
- Provide exceptional customer support during product implementations and software upgrades, ensuring a smooth and seamless experience.
- Follow up on any issues that require additional research or information from clients, ensuring thorough and timely resolution.
- Prepare detailed write-ups for escalated issues, documenting cases and creating comprehensive documentation for issue resolution.
- Foster strong relationships with customers, conducting coordinated weekly calls to facilitate setups and maintain ongoing connections.
- Collaborate closely with Global Solutions team members across the US, actively contributing to the collective success of the team.
Who You Are
- Bachelor's degree in Business, Accounting, Finance, or a related field.
- A passion for numbers and strong analytical skills.
- High proficiency in troubleshooting and providing remote support over email and phone, effectively assisting customers.
- Outstanding customer service skills with a genuine desire to exceed expectations and ensure client satisfaction.
- Excellent attention to detail and a diligent approach to following processes, ensuring accuracy and efficiency in your work.
- Flexibility and the ability to adapt to changing priorities, efficiently managing tasks and projects.
Ideal To Have
- Knowledge of accounting principles, which will enhance your understanding and ability to address client inquiries related to financial processes.
- SQL Server and web Server knowledge.
- Previous experience in technical support and application troubleshooting, providing you with a strong foundation for this role.
Associate Technical Account Manager employer: Yardi
Yardi is an exceptional employer that values a customer-centric approach and technical expertise, making it an ideal workplace for those looking to grow in the tech-driven real estate sector. With a strong emphasis on employee development, collaborative work culture, and opportunities for meaningful client interactions, Yardi fosters an environment where associates can thrive and make a significant impact. Located in a dynamic industry, employees benefit from a supportive team atmosphere and the chance to work with innovative software solutions that drive success for clients worldwide.
