Yardi is a global software company providing innovative property management solutions and services in every real estate market. We are focused on providing our customers with superior products and outstanding customer service. We are passionate about technology and believe work should be fulfilling and fun! We are committed to our customers, employees, and the communities where we live.
We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, systems support, and professional services to a portfolio of assigned Yardi clients!
What you will do
Advise and institute best practices relevant to clients in the application of Yardi products
Consult with and provide direction to software end-users; assist end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations
Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
Perform system and business process reviews and other services reviews to identify inefficient processes and make sound recommendations for client productivity gains through the use of Yardi software
Manage continued software integrations, maintenance, and updates in collaboration with clients
Research, analyze, and resolve software functionality and reporting problems for clients
Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned
What you need to have
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
Demonstrate successful collaboration with Cloud Services, development, and escalation teams
Independent, sound decision making and problem-solving skills
Excellent written and verbal communication skills
Client-centered commitment and focus
Proven ability to treat all employees and clients with respect and dignity
Understanding of property management industry and best practices
Working knowledge of accounting practices
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
What would be helpful have?
Ability to configure and manage networks and peripherals
Experience with HTML/Cloud Services
Competence in some of the following areas: relational databases, and SQL
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more
At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
#J-18808-Ljbffr
We are looking for motivated, enthusiastic team players with great customer service skills to provide consultative, implementation, systems support, and professional services to a portfolio of assigned Yardi clients!
What you will do
Advise and institute best practices relevant to clients in the application of Yardi products
Consult with and provide direction to software end-users; assist end-users with the day-to-day operation of system software including financial reporting, accounting, and daily business operations
Serve as a knowledge expert resource for specific user application(s) and as such is the point of escalation for many application specific issues
Identify ongoing application systems issues for assigned applications and initiate the communication of revisions and best practices
Perform system and business process reviews and other services reviews to identify inefficient processes and make sound recommendations for client productivity gains through the use of Yardi software
Manage continued software integrations, maintenance, and updates in collaboration with clients
Research, analyze, and resolve software functionality and reporting problems for clients
Identify when client issues need to be escalated and determine the appropriate support resources for problem resolution
Evaluate company resources and software functionality in connection with prioritizing and responding to client requests; provide recommendations and informed direction to clients regarding ancillary products and services that align with client business and operational needs and goals
Collaborate internally with analysts, designers, programmers, sales, and marketing with a focus on meeting client needs and maintaining high-level customer service standards; complete special projects related to department training and client support; and perform other Yardi duties as assigned
What you need to have
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences or equivalent experience in the property management industry
Yardi domain experience and/or has demonstrated an ability to independently manage and resolve a variety of Yardi client issues and requests
Demonstrate successful collaboration with Cloud Services, development, and escalation teams
Independent, sound decision making and problem-solving skills
Excellent written and verbal communication skills
Client-centered commitment and focus
Proven ability to treat all employees and clients with respect and dignity
Understanding of property management industry and best practices
Working knowledge of accounting practices
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Collegial, team-oriented disposition with the desire and ability to establish cooperative working relationships with employees at all levels within Yardi, outside of Yardi, and with clients
What would be helpful have?
Ability to configure and manage networks and peripherals
Experience with HTML/Cloud Services
Competence in some of the following areas: relational databases, and SQL
What you get as a Yardi Employee
A great place to work with fantastic people
Ability to learn new technology and develop professionally
Comprehensive benefits – Medical/dental, paid time off, sick time, paid holidays, profit sharing, life insurance, and more
At Yardi, we’ve created a team of over 9,000 employees in over 40 locations around the globe dedicated to making great real estate software products and fostering a collaborative work environment. Yardi is a place where people with a wide variety of cultural and life experiences come together to make a difference. Our corporate culture stresses integrity, respect, trust, responsibility, and fun! Come join our growing team!
#J-18808-Ljbffr
