At a Glance
- Tasks: Process orders, respond to customer enquiries, and maintain laboratory accounts.
- Company: Join Yara, a global leader in sustainable agriculture solutions.
- Benefits: Enjoy private health, pension contributions, bonuses, and wellbeing activities.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Be part of a dynamic team making a real impact in agriculture.
- Qualifications: GCSE education, experience in fast-paced environments, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About the Unit
Yara Pocklington is part of the global company Yara International ASA and is a leader in product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide along with laboratory and technical support to make this happen.
About Yara Analytical Services
Yara Analytical Services is the UK’s leading soil and plant analysis business dealing with over 250,000 samples from countries worldwide. We are seeking to recruit a Laboratory Customer Service Specialist at our Pocklington site.
Responsibilities
- Process orders in line with ISO 9001 and UKAS 17025
- Record soil analysis results
- Respond to customer enquiries with a high level of customer service
- Maintain stock of sampling supplies and stationary
- Arrange courier sample collections and delivery
- Produce and issue laboratory invoices and deal with invoice enquiries
- Maintain and update laboratory customer accounts
- Liaise with credit controllers to follow up on any outstanding payment
Profile
We are looking for a competent Customer Service Specialist who is experienced working efficiently with high volumes of orders.
Requirements
- GCSE standard education or equivalent
- Experience of a highly pressurised office environment
- Good level of numeracy
- Excellent communication skills (written and verbal)
- Good problem solving skills
We Offer
- Vitality Private Health
- 10% employer Pension Contributions
- Annual bonus scheme
- Life Assurance
- Confidential Employee Assistance Programme
- Inclusion & Wellbeing Activities (including badminton, football, runs and walks)
Contact details HR Representative: Agne Baniene agne.baniene@yara.com Apply no later than 8th of May 2026.
Knowledge grows through differences. Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Customer Service Specialist employer: Yara International
Yara International in York is an exceptional employer, offering a dynamic work environment where quality and compliance are at the forefront of production. With a strong commitment to employee growth, we provide comprehensive benefits including a generous pension contribution and private healthcare, ensuring our team members feel valued and supported in their careers. Join us to be part of a collaborative culture that prioritises innovation and excellence in the field of chemistry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist
✨Tip Number 1
Get to know the company! Research Yara and its values, especially their commitment to diversity and inclusion. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role requires excellent verbal and written communication, try role-playing common customer service scenarios with a friend. This will boost your confidence and help you articulate your problem-solving skills effectively.
✨Tip Number 3
Be proactive during the interview! Prepare questions about the team dynamics and how they handle high-pressure situations. This shows that you’re not just looking for any job, but you’re keen on understanding how you can contribute to their success.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it gives you a chance to explore other roles at Yara that might suit your skills and interests.
We think you need these skills to ace Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Service Specialist role. Highlight your experience in handling high volumes of orders and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about customer service and how your background fits with Yara's mission. Keep it concise but engaging – we love a good story!
Show Off Your Communication Skills:Since excellent communication is key for this role, make sure your written application reflects that. Use clear language and check for any typos or errors. We appreciate attention to detail, so let’s see your best work!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of applications and ensures you get all the updates. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Yara International
✨Know Your Stuff
Familiarise yourself with Yara International and its commitment to regenerative agriculture. Understand their products and services, especially in soil and plant analysis. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided excellent customer service, especially in high-pressure situations. Highlight your problem-solving skills and how you effectively communicated with customers to resolve issues.
✨Be Ready for Order Processing Scenarios
Since the role involves processing orders, think about how you would handle a high volume of orders efficiently. Be prepared to discuss your organisational skills and any tools or methods you use to stay on top of tasks.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in customer service, or how they measure success in this role. This shows your enthusiasm and helps you gauge if it’s the right fit for you.
