At a Glance
- Tasks: Process orders, respond to customer enquiries, and maintain laboratory accounts.
- Company: Join Yara, a global leader in sustainable agriculture solutions.
- Benefits: Enjoy private health, pension contributions, and fun wellbeing activities.
- Other info: Be part of a diverse team committed to inclusion and growth.
- Why this job: Make a difference in agriculture while developing your customer service skills.
- Qualifications: GCSE education and experience in a fast-paced office environment.
The predicted salary is between 25000 - 32000 £ per year.
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide along with the laboratory and technical support to make this happen. Yara Analytical Services is the UK’s leading soil and plant analysis business dealing with over 250,000 samples from countries worldwide. We are seeking to recruit a Customer Service Specialist at our Pocklington site.
Responsibilities
- Processing orders in line with ISO 9001 and UKAS 17025
- Record soil analysis results
- Respond to customer enquiries with a high level of customer service
- Maintain stock of sampling supplies/stationary
- Arrange courier sample collections and delivery
- Produce and issue laboratory invoices and deal with invoice enquiries
- Maintain and update laboratory customer accounts
- Liaise with credit controllers to follow up on any outstanding payment
Profile
We are looking for a competent Customer Service Specialist who is experienced working efficiently with high volumes of orders. The role will not be based in a Laboratory but in the offices. Requirements would be:
- GCSE standard education or equivalent
- Experience of a highly pressurised office environment
- Good level of numeracy
- Excellent communication skills (written and verbal)
We Offer
In addition to a great place to work, Yara offers an attractive rewards package including:
- Vitality Private Health
- 10% employer Pension Contributions
- Life Assurance
- Confidential Employee Assistance Programme
- Inclusion & Wellbeing Activities (including badminton, football, runs and walks)
Please send your CV by clicking the button “Apply now”. No CVs sent via email will be accepted. Apply no later than 4th of August, 2026.
Knowledge grows through differences. Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks. As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Customer Service Specialist in Pocklington employer: Yara International ASA
Join a leading global crop nutrition company that values innovation and sustainability in the agricultural sector. With a strong emphasis on employee development, we offer comprehensive training programs and opportunities for career advancement, all within a collaborative and supportive work culture. Located in the beautiful South Island, our team enjoys a vibrant community and the chance to make a meaningful impact through promoting sustainable practices.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Specialist in Pocklington
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Yara International ASA. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Yara International ASA before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service Specialist in Pocklington
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Yara International ASA:Your cover letter is your chance to shine! Tell us why you want to work at Yara International ASA specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Yara International ASA!
How to prepare for a job interview at Yara International ASA
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
