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For Companies At a Glance
- Tasks: Process orders, respond to customer enquiries, and maintain laboratory accounts.
- Company: Join Yara, a global leader in sustainable agriculture solutions.
- Benefits: Enjoy private health, pension contributions, life assurance, and wellness activities.
- Other info: Be part of a diverse team committed to inclusion and professional growth.
- Why this job: Make a difference in agriculture while developing your customer service skills.
- Qualifications: GCSE education, experience in high-pressure environments, and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
We at Yara are part of a global network, collaborating to profitably and responsibly solve some of the world's key challenges - resource scarcity, food insecurity and environmental change.
About the Unit
Yara Pocklington is part of the global company Yara International ASA and is a leader in the product development, manufacture and marketing of speciality nutrients & biostimulant products for use in regenerative agriculture worldwide along with the laboratory and technical support to make this happen. Yara Analytical Services is the UK’s leading soil and plant analysis business dealing with over 250,000 samples from countries worldwide.
We are seeking to recruit a Laboratory Customer Service Specialist at our Pocklington site.
Responsibilities
- Processing orders in line with ISO 9001 and UKAS 17025
- Record soil analysis results
- Respond to customer enquiries with a high level of customer service
- Maintain stock of sampling supplies/stationary
- Arrange courier sample collections and delivery
- Produce and issue laboratory invoices and deal with invoice enquiries
- Maintain and update laboratory customer accounts
- Liaise with credit controllers to follow up on any outstanding payment
Profile
- We are looking for a competent Customer Service Specialist who is experienced working efficiently with high volumes of orders.
- GCSE standard education or equivalent
- Experience of a highly pressurised office environment
- Good level of numeracy
- Excellent communication skills (written and verbal)
We Offer
- Vitality Private Health
- 10% employer Pension Contributions
- Life Assurance
- Confidential Employee Assistance Programme
- Inclusion & Wellbeing Activities (including badminton, football, runs and walks)
Knowledge grows through differences. Yara is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. We believe that creating a diverse and inclusive work environment is not only the right thing, but also the smart thing to do. To deliver on this, Yara has firmly anchored Diversity, Equity & Inclusion (DE&I) in our business strategy and has more than 400 employees worldwide involved in D&I ambassadors networks.
As part of our recruitment process, where permitted by local law, we may conduct reference and background checks. These checks will only be performed when deemed necessary for the nature of the job. Candidates will be informed by HR before any background checks are initiated.
Laboratory Customer Service Specialist employer: Yara International ASA
Contact Detail:
Yara International ASA Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Laboratory Customer Service Specialist
✨Tip Number 1
Get to know the company inside out! Research Yara's values, mission, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role involves a lot of customer interaction, make sure you can articulate your thoughts clearly and confidently. Role-play with a friend or use online resources to sharpen those skills.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Yara team and ready to contribute to their mission.
We think you need these skills to ace Laboratory Customer Service Specialist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Laboratory Customer Service Specialist role. Highlight your experience in customer service and any relevant skills that match the job description. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about working with Yara and how your background aligns with our mission. Keep it concise but engaging – we love a good story!
Showcase Your Communication Skills: Since excellent communication is key for this role, make sure your written application reflects that. Use clear and professional language, and double-check for any typos or errors. We appreciate attention to detail!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at Yara International ASA
✨Know Your Stuff
Familiarise yourself with Yara's mission and the specifics of the Laboratory Customer Service Specialist role. Understand their commitment to resource scarcity and environmental change, as this will help you align your answers with their values during the interview.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service, especially in high-pressure situations. Highlight how you handled enquiries and processed orders efficiently, as this is crucial for the role.
✨Brush Up on Technical Knowledge
Since the role involves dealing with soil analysis and laboratory processes, it’s beneficial to have a basic understanding of these areas. This will not only impress your interviewers but also show that you're genuinely interested in the work they do.
✨Ask Thoughtful Questions
Prepare some insightful questions about the team dynamics, the challenges they face, or how they measure success in the role. This shows your enthusiasm and helps you gauge if the company culture is the right fit for you.