Dispensary Assistant in Yalding

Overview

The Dispensary Hatch Assistant role at Yalding Surgery is part of a friendly, supportive team serving a rural community on the outskirts of Maidstone. The post involves greeting patients, dispensing medications and providing a courteous, professional service at all times. 7,100 patients are served by the practice.

Responsibilities

• Welcome patients attending the dispensary and provide a courteous, professional service at all times.
• Hand out prepared prescriptions and dispensed medications accurately and safely.
• Collect prescription charges where applicable and process payments in line with NHS and practice procedures.
• Issue receipts and maintain accurate records of payments received.
• Answer basic patient queries and refer more complex clinical or dispensing enquiries to an appropriate member of the dispensary team.
• Ensure exempt patients complete or sign the appropriate NHS declaration forms where required.
• Maintain patient confidentiality and comply with GDPR and Caldicott principles.
• Respond to telephone enquiries relating to medication collections and direct calls appropriately.
• Monitor the dispensary waiting area and ensure it remains clean, tidy and welcoming.
• Report any discrepancies, incidents or concerns promptly to the Dispensary Manager or supervising dispenser.
• Support stock management by notifying the dispensary team of medications awaiting collection or returned items where appropriate.
• Assist with general administrative duties within the dispensary as required.
• Work flexibly to support colleagues during periods of increased workload or staff absence.

Qualifications

• Essential: Competency in spoken and written English and Numeracy at GCSE grade C or equivalent

Experience

• Essential: Experience of dealing with members of the public

Desirable

• Previous customer service experience

Skills and Attributes (Misc)

• Proactive in personal self-directed learning and development
• DBS check
• An understanding of the importance of following practice policies and procedures
• Adherence to strict rules on confidentiality
• Good communication skills, written and verbal, including confidence on the telephone
• Polite, confident and articulate
• Attention to detail and high standards of accuracy
• Ability to work as a team member with good interpersonal skills
• Interest in continuing personal learning and development

Desirable

• Some flexibility to work outside core hours on occasions

Disclosures

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.