At a Glance
- Tasks: Lead a vibrant restaurant team and deliver exceptional customer experiences.
- Company: YAKO, a passionate Sri Lankan restaurant in Pinner.
- Benefits: Competitive salary, performance bonuses, career progression, and staff discounts.
- Other info: Join a supportive team and thrive in a fast-paced, dynamic environment.
- Why this job: Make a real impact in a growing hospitality brand and enhance customer satisfaction.
- Qualifications: 3+ years in restaurant management with strong leadership and financial skills.
The predicted salary is between 30000 - 40000 £ per year.
About Us
YAKO is a Sri Lankan restaurant and hospitality venue located in the heart of Pinner. We are passionate about delivering exceptional food, warm hospitality, and memorable customer experiences. As we continue to grow, we are seeking an ambitious, commercially minded Restaurant Manager to lead our team and help drive the business to the next level.
The Role
As Restaurant Manager, you will take full responsibility for the day-to-day operation of the restaurant, leading from the front and maintaining the highest standards of hospitality, service, and operational excellence. You will be expected to build strong relationships with guests, motivate and develop the team, manage labour and costs effectively, and actively contribute towards growing revenue through events, repeat business, and local marketing initiatives.
Key Responsibilities
- Customer Experience & Hospitality
- Deliver exceptional customer service at all times.
- Build relationships with regular guests and local customers.
- Lead by example on the restaurant floor.
- Handle customer feedback and complaints professionally.
- Ensure consistently high service standards.
- Team Management
- Recruit, train and develop restaurant staff.
- Create and manage rotas effectively.
- Conduct regular team briefings and performance reviews.
- Foster a positive and motivated working environment.
- Ensure compliance with company policies and procedures.
- Commercial & Financial Management
- Monitor and manage labour costs.
- Drive sales and maximise revenue opportunities.
- Monitor daily, weekly and monthly performance.
- Improve average spend per customer.
- Work alongside ownership to achieve agreed business targets.
- Assist in stock control and cost management.
- Business Development
- Increase bookings and customer footfall.
- Develop local corporate relationships.
- Promote private dining, functions and events.
- Work with marketing initiatives and promotions.
- Generate new ideas to increase trade during quieter periods.
- Operational Excellence
- Ensure smooth day-to-day running of the restaurant.
- Maintain food hygiene and health & safety standards.
- Liaise with kitchen and front-of-house teams.
- Ensure opening and closing procedures are completed correctly.
- Maintain high presentation standards throughout the venue.
Candidate Requirements
Essential
- Minimum 3 years' experience as a Restaurant Manager, Assistant Manager or General Manager.
- Strong leadership and people management skills.
- Excellent communication and interpersonal abilities.
- Commercially aware with strong financial understanding.
- Experience managing labour costs and rotas.
- Passion for hospitality and customer service.
- Ability to work evenings, weekends and busy service periods.
Desirable
- Experience within premium casual dining, independent restaurants, boutique hospitality venues or premium pubs.
- Event management and private hire experience.
- Marketing and business development experience.
- Knowledge of Sri Lankan, South Asian or international cuisine.
- Personal licence holder.
What Success Looks Like
Within your first six months, you will have:
- Increased customer satisfaction and online reviews.
- Improved staff engagement and retention.
- Enhanced operational efficiency.
- Increased private event bookings.
- Delivered measurable revenue growth.
- Established YAKO as one of the area's leading hospitality destinations.
What We Offer
- Competitive salary and performance-based bonus.
- Opportunity to shape and grow a developing hospitality brand.
- Career progression opportunities.
- Supportive ownership team.
- Staff meals and employee discounts.
- A chance to make a genuine impact within a growing business.
Apply Now
If you are passionate about hospitality, thrive in a fast-paced environment and have the commercial mindset to help grow a successful restaurant business, we would love to hear from you. Please submit your CV together with a brief covering note outlining why you would be the ideal candidate for this role.
Restaurant Manager in London employer: YAKO
At YAKO, located in the vibrant heart of Pinner, we pride ourselves on fostering a dynamic work culture that values exceptional service and employee growth. As a Restaurant Manager, you will not only lead a passionate team but also have the opportunity to shape our brand's future while enjoying competitive salaries, performance bonuses, and a supportive ownership team dedicated to your professional development. Join us to make a meaningful impact in a thriving hospitality venue where your contributions are truly valued.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Manager in London
✨Tip Number 1
Get to know the restaurant scene in Pinner! Visit local eateries, chat with staff, and understand what makes them tick. This will not only help you during interviews but also show your genuine interest in the hospitality industry.
✨Tip Number 2
Network like a pro! Attend local events or join hospitality groups on social media. Building connections can lead to job opportunities that aren’t even advertised yet. Plus, it’s a great way to learn from others in the field.
✨Tip Number 3
Prepare for interviews by practising common questions specific to restaurant management. Think about how you’d handle customer complaints or improve team performance. We want you to shine and show off your leadership skills!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and eager to join our YAKO family.
We think you need these skills to ace Restaurant Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the hospitality industry shine through. Share specific experiences that highlight your commitment to exceptional customer service and how you've made a positive impact in previous roles.
Tailor Your CV and Cover Letter:Make sure to customise your CV and cover letter for the Restaurant Manager position at YAKO. Highlight relevant experience, especially in managing teams and driving revenue, and connect your skills to what we’re looking for in our ideal candidate.
Be Specific About Your Achievements:Quantify your successes where possible! Whether it’s increasing customer satisfaction scores or boosting sales, use numbers to back up your claims. This helps us see the tangible impact you could bring to our team.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at YAKO. Don’t miss out!
How to prepare for a job interview at YAKO
✨Know Your Stuff
Before the interview, make sure you research YAKO thoroughly. Understand their menu, values, and what sets them apart in the hospitality scene. This will not only show your genuine interest but also help you tailor your answers to align with their vision.
✨Showcase Your Leadership Skills
As a Restaurant Manager, you'll need to demonstrate strong leadership. Prepare examples of how you've successfully managed teams, resolved conflicts, and motivated staff in previous roles. Be ready to discuss your approach to creating a positive work environment.
✨Customer Experience is Key
YAKO is all about exceptional customer service. Think of specific instances where you've gone above and beyond for guests. Be prepared to share how you handle feedback and complaints, as this will highlight your commitment to maintaining high service standards.
✨Think Commercially
Since the role involves driving revenue and managing costs, come prepared with ideas on how to increase bookings and improve average spend per customer. Discuss any past experiences where you've successfully implemented marketing initiatives or developed business opportunities.
