Marina Operations Coordinator

A highly customer-oriented role, the Marina Operations Coordinator plays a key role in providing exceptional customer service and ensuring all processes are carried out smoothly and efficiently to enable the customer to have full enjoyment of all marina facilities.

About Us

Fambridge Yacht Haven is a family-owned marina in North Fambridge on the banks of the River Crouch. Our peaceful, village location is a unique place to work and play for our staff and customers alike. Part of the Yacht Havens Group with marinas and locations around the UK and Netherlands, we have been family-owned since we began in 1972 and still run by subsequent generations today. We take pride in our marina, ensuring it provides all the facilities for boat owners and the local market, as well as protecting the area for generations to come. In recent years, we’ve installed environmental washdown, partnered with a local business to ensure we have zero waste to landfill, and we’ve also rented out some space to an Apple TV film!

Responsibilities

• Provide exceptional customer service to our customers, resident berth holders, visiting boats, on-site tenants and contractors.
• Manage daily marina operations, including berth allocation, selling fuel, handling mooring lines, and carrying out boat moves with your colleagues.
• Conduct routine checks and maintenance to ensure the marina remains safe, secure, clean and tidy at all times.
• Assist in the preparation of events and activities for our berth holders and visitors.
• Manage electricity usage and resale, and ensure all electricity users are paying for what they consume.
• Take payments and ensure all services are being charged appropriately.
• Promote the benefits of our marina and be actively involved in the sales process to potential new berth holders, both face to face and over the telephone when required.
• Berthing contract management: assist in creating annual mooring contracts, chasing for completion, and checking renewals.
• Sales and allocations of berths and managing the waiting list.
• Report any incidents or accidents immediately to the Marina Manager.
• Ad hoc duties as required by Marina Manager.
• Work collaboratively with other members of the team to ensure the efficient running of the marina and assist in the boatyard when required.
• Assist in any out-of-hours emergencies.
• Ensure Health and Safety regulations and marina guidelines are being followed on site.

Skills we are looking for

• Excellent communication and interpersonal skills with a friendly and approachable personality.
• Strong organisational skills with an ability to multitask and prioritise effectively.
• Good attention to detail and accuracy.
• A professional telephone manner.
• Flexible and adaptable "can-do" attitude.
• Ability to work independently and as part of a team.
• Knowledge of boating would be preferred but not essential.
• A full UK driving licence.
• First Aid trained.
• Ability to swim.

More information and how to apply

This is a permanent position of 40 hours per week 0800 – 1700h week days, including occasional weekends on a rota basis (currently 1 in 7). A degree of flexibility is required, depending on peak busy periods.

• Company pension scheme
• 31 days leave including bank holidays
• Electric car scheme and discounted bikes through the Cycle To Work scheme
• Training opportunities and career development

To apply send a covering letter explaining why you are applying for this role and why you think it is the right job for you plus your CV to Cathy Burrell cathy.burrell@fambridgeyachthaven.com. The closing date is Thursday 26th February but we will assess applications and may close this role earlier, so don't delay!