Wholesale Manager

Y2KWholesale

We're Hiring: Wholesale Manager

Location: London

Type: Full-Time | Start Date: ASAP

We're looking for a commercially driven and operationally strong Wholesale Manager to take ownership of our wholesale business. You’ll lead sales strategy, team performance, and operational execution to drive growth and profitability.

Key Responsibilities

Finance & Sales Strategy

• Own wholesale revenue targets across multiple sales channels
• Monitor and analyse sales performance to identify trends and opportunities
• Lead on forecasting, pricing, and commercial planning
• Improve productivity across channels and team members
• Support long-term business planning with insights from client and sales data

Reporting & Analytics

• Produce weekly and monthly trade reports with actionable insights
• Track KPIs across channels and deliver clear performance plans
• Maintain accurate records for payroll, holiday tracking, and team performance
• Manage daily reporting and documentation of team activity

Operations Management

• Oversee day-to-day operations in the wholesale warehouse
• Ensure smooth ordering, stock movement, and dispatch processes
• Maintain a clean, organised, and efficient workspace
• Continuously improve systems and workflows
• Manage expenses, supply orders, and warehouse upkeep

Visual Merchandising & Product Strategy

• Maintain high merchandising standards across the space
• Analyse bestsellers and stock movement to drive product strategy
• Ensure strategic placement of volume categories
• Train team on the link between visual standards and commercial results

Client Relationships & Service

• Lead client communications across all platforms with a tailored approach
• Build and maintain relationships with key clients to increase retention
• Support client appointments, consultations, and post-sale engagement
• Oversee client satisfaction and team delivery during appointments and events

Event Execution

• Lead planning and execution of monthly thrift events
• Manage rotas, team zoning, stock prep, and post-event reporting
• Oversee event-day operations and team performance
• Support national events and local collaborations when needed

Team Leadership

• Conduct daily briefs and monthly performance reviews
• Provide ongoing coaching, feedback, and support to team members
• Recruit, onboard, and train new hires
• Monitor performance and address underperformance proactively
• Foster a motivated, high-performing team culture

Marketing Support

• Support execution of the social media calendar in line with brand guidelines
• Provide content ideas and help engage customers through DMs
• Analyse content performance and feed insights to the marketing team
• Identify local marketing and collaboration opportunities

Ideal Candidate Profile

• Proven experience managing wholesale or sales or retail teams
• Strong commercial mindset and analytical ability
• Highly organised with strong operational and leadership skills
• Comfortable working across multiple priorities and fast-paced environments
• Confident communicator and proactive problem-solver