Platform Support Engineer in Westminster

About Y TREE
We are a rapidly growing WealthTech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations.

We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill‐sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe\’s leading investors.

Team Overview
The Platform Teams are the backbone of our infrastructure, ensuring smooth operations and providing excellent end‐user support. Aligned with principles of robust and operationally focused teams, we support the company\’s growth by leveraging our diverse technical skills.

We are looking for a motivated and reliable Platform Support Engineer to join our team. You will be the \”Face of IT\” for our London office, playing a vital role in supporting our end‐users and acting as the first line of defence for the wider engineering team.

This role is designed for someone who enjoys hands‐on problem solving and helping people. You will take ownership of the physical office support, asset management, and the onboarding experience, ensuring our Senior engineers can focus on complex infrastructure while you learn from them. This role offers a clear path for career growth, providing mentorship in systems administration, automation, and cloud infrastructure.

The Role

Manage and triage support requests logged via our Helpdesk system (Jira), acting as the primary filter for incoming tickets.

Provide consistent physical presence at the IT Desk to handle \”walk‐up\” requests and immediate troubleshooting for office staff – this will be 4 days in the office per week, reducing to 3 days post a successful probation.

Take full ownership of the Joiner, Mover, and Leaver process. This includes physically setting up laptops/desks for a perfect \”Day 1\” experience and retrieving/wiping assets from leavers.

Utilise our Mobile Device Manager (MDM) to deploy standard configurations to end‐user devices (primarily macOS, with some Windows and Linux).

Maintain strict Asset Management accuracy by performing frequent stock checks of IT inventory (laptops, peripherals, adapters, etc.).

Support the office meeting room infrastructure (AV/VC equipment) to ensure smooth communication for the business.

User management in line with our internal RBAC policy across basic systems (Google Workspace, Slack, Office 365, etc.).

Create and maintain \”How‐To\” articles in our internal knowledge base (Confluence) to help users help themselves.

Escalate complex technical issues to the Mid‐Level or Senior Engineers with detailed notes and diagnostic information.

Assist with office infrastructure patching and cabling tasks when required.

About You
Required Skills

A strong desire to want to learn and grow within IT.

Experience troubleshooting macOS and Windows operating systems.

Familiarity with hardware troubleshooting (e.g., identifying faults in laptops, monitors, and docking stations).

Strong interpersonal and communication skills, with a customer‐focused approach and the ability to explain technical concepts to non‐technical staff face‐to‐face.

Comfortable contributing to and using a knowledge base (ideally Confluence).

A basic understanding of networking concepts (IP addresses, DNS, Wi‐Fi vs Ethernet).

Desired Skills

1–2 years of experience in an IT Support / Service Desk environment (or strong equivalent training)

Experience using a service desk system (ideally Jira) for ticket management.

Exposure to Linux CLI or basic system administration.

Awareness of Identity Management concepts (Entra or Google Workspace).

Previous experience using Mobile Device Management (MDM) tools like Jamf or Intune.

What\’s in it for you?

Once eligible, you\’ll be able to enroll onto our private healthcare plan through Vitality. This includes perks like 50% off premium gym memberships and access to their exclusive rewards programme.

Support for your mental health and wellbeing through our employee assistance programme.

25 days of annual leave per year. This is 25 days each year where we expect you to turn your phone off and switch off; we would never ask you to book leave for a doctor\’s appointment or to see your children\’s school plays.

Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well‐balanced and offer a variety of activities to suit different needs so you always feel welcome.

A welcoming, dog‐friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths.

A 3% employer pension contribution as standard, with generous additional employer contributions if you choose to make your pension contributions via salary sacrifice.

A range of family‐friendly policies, support towards professional qualifications, electric car schemes and more!

Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don\’t feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role.

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