At a Glance
- Tasks: Join a dynamic team to deliver personalised financial advice and manage client operations.
- Company: Y TREE, a fast-growing WealthTech business redefining personal finance engagement.
- Benefits: Private healthcare, 25 days annual leave, team socials, and career development support.
- Other info: Inclusive culture valuing diversity and personal growth.
- Why this job: Be part of a collaborative environment with opportunities for rapid career advancement.
- Qualifications: Experience in financial services and a degree with a strong academic record.
The predicted salary is between 35000 - 45000 £ per year.
About Y TREE
We are a rapidly growing WealthTech business that is re-defining how individuals and families connect and engage with their money. We provide our clients with control over their personal finances, enhancing their ability to achieve their financial and life aspirations. We are harnessing sophisticated portfolio analytics, innovative behavioural psychology and cutting-edge UX/UI to create a revolutionary experience and transformational outcomes for our users. The business was founded in 2017 by three successful entrepreneurs and business-builders with diverse experiences and skill-sets in Technology, Corporate Advice and Investment Management and is backed by some of Europe’s leading investors.
Team Overview
The Y TREE Client Team is one of the largest and most integral in the business. By delivering seamless and highly personalised financial advice, you will build the foundational trust that underpins long-term client relationships. As a team we operate with a flat hierarchy and an ego-free environment that values collaboration, inclusivity and mutual respect. As a fast-growing company, there are ample opportunities for individuals to advance their careers, take on more responsibility, and progress rapidly. This is a chance for someone to join a small, collaborative team and play an active role in building a business.
The Role
We are seeking a proactive and detail-oriented Senior Client Services Analyst to join our team with an aspiration in becoming a Chartered Financial Planner. In this critical role, you will be the subject matter expert and escalation point within the team, responsible for the flawless, timely, and safe execution of all client-related operational functions.
- Execute account transfers with a high degree of autonomy, manage escalations, and proactively communicate with clients and providers to meet strict SLAs.
- Act as a key operational liaison and escalation point for all client cash movements and time-sensitive private equity capital calls, ensuring absolute precision.
- Manage invoicing and fund collection, taking the lead on resolving complex payment issues.
- Champion the accuracy and security of all client data and advice records in full compliance with GDPR, leading data remediation projects as required.
- Handle complex client communications ensuring the one-business-day SLA is met.
About You
CII qualifications are preferable, but not essential. If you have completed CSI or the CFA we would expect you to have started some financial planning qualifications, or that you can demonstrate an interest in studying this in the future. Further qualifications will be supported by the business, where appropriate.
- You will have 12-24 months work experience in financial services, working as an administrator or client services professional. This could be from an institutional or retail background.
- You will have a 2:1 or higher degree with an excellent dissertation mark (or equivalent).
- You are an energetic self-starter who thrives on autonomy and is adept at prioritising tasks and meeting deadlines.
- You possess excellent interpersonal communication skills and are highly responsive.
- You are an effective collaborator, confident working as part of a team that is building a business.
- You have a keen eye for detail and find satisfaction in completing tasks and ticking off lists.
- You are solutions-led with the ability to proactively seek answers.
What's in it for you?
Once eligible, you'll be able to enroll onto our private healthcare plan through Vitality. This includes perks like 50% off premium gym memberships and access to their exclusive rewards programme. Support for your mental health and wellbeing through our employee assistance programme. 25 days of annual leave per year. This is 25 days each year where we expect you to turn your phone off and switch off; we would never ask you to book leave for a doctor's appointment or to see your children's school plays. Regular team socials to help you switch off from work and get to know your colleagues in an environment away from your desk. We ensure socials are well-balanced and offer a variety of activities to suit different needs so you always feel welcome. A welcoming, dog-friendly London office with appropriate spaces to cater for those with varying needs in the form of various breakout spaces and silent booths. A 3% employer pension contribution as standard, with generous additional employer contributions if you choose to make your pension contributions via salary sacrifice as well as a range of family-friendly policies, support towards professional qualifications, electric car schemes and more!
Career Pathway & Development
We are committed to your growth and will provide a fully supported training and examination plan to build your career. The objective is to help you gain a foundational knowledge of the regulatory environment, enabling progression to an Analyst role in a minimum of 12 months.
Our mission at Y TREE is to build diversity in our teams; diversity of thought, culture, backgrounds and perspectives. Please come as you are and let us know if there are any reasonable adjustments we can make to support you in your application process. Additionally, if you don't feel you meet 100% of the requirements please apply anyway if you feel you can demonstrate your suitability to the role. Please note, that sponsorship is not available for this role.
Senior Client Services in London employer: Y TREE
Y TREE is an exceptional employer that prioritises employee wellbeing and professional growth, offering a vibrant work culture in a dog-friendly London office. With generous benefits such as 25 days of annual leave, private healthcare through Vitality, and support for professional qualifications, we foster an environment where innovation thrives and diverse perspectives are valued. Join us to be part of a rapidly growing WealthTech business that empowers individuals and families to achieve their financial aspirations while enjoying a balanced and supportive workplace.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Client Services in London
✨Tip Number 1
Network like a pro! Reach out to current employees at Y TREE on LinkedIn or through mutual connections. Ask them about their experiences and any tips they might have for your interview. It’s all about making those personal connections!
✨Tip Number 2
Prepare for the interview by understanding Y TREE's mission and values. Think about how your skills align with their focus on client relationships and financial advice. Show them you’re not just another candidate, but someone who truly gets what they’re about.
✨Tip Number 3
Practice your communication skills! Since this role is all about client interactions, be ready to demonstrate your interpersonal skills. Role-play common scenarios you might face in the job to show you can handle complex client communications with ease.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at Y TREE. Let’s get you that Senior Client Services role!
We think you need these skills to ace Senior Client Services in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Senior Client Services role. Highlight any relevant financial services experience and qualifications, and don’t forget to showcase your attention to detail!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for financial planning and how you can contribute to Y TREE's mission. Be genuine and let your personality come through.
Showcase Your Communication Skills:Since this role involves client interactions, demonstrate your excellent interpersonal skills in your application. Use clear and concise language, and make sure to proofread for any errors – we love a keen eye for detail!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re proactive and eager to join our team!
How to prepare for a job interview at Y TREE
✨Know Your Stuff
Make sure you understand the financial services landscape, especially in relation to client services. Brush up on your knowledge of account transfers, cash movements, and GDPR compliance. Being able to discuss these topics confidently will show that you're serious about the role.
✨Showcase Your Communication Skills
Since this role involves a lot of client interaction, practice articulating your thoughts clearly and concisely. Prepare examples of how you've effectively communicated with clients or resolved complex issues in the past. This will demonstrate your interpersonal skills and responsiveness.
✨Emphasise Your Attention to Detail
Given the importance of accuracy in this position, be ready to discuss how you ensure precision in your work. Share specific instances where your keen eye for detail has made a difference, whether in managing data or completing tasks.
✨Be Proactive and Solutions-Led
The company values individuals who take initiative. Think of examples where you've proactively sought solutions to challenges. Highlighting your problem-solving skills will show that you're not just reactive but also forward-thinking, which is crucial in a fast-paced environment.
