At a Glance
- Tasks: Join a self-organised team to provide top-notch technical support and consultations.
- Company: Y Soft, an innovative Czech IT company with a unique culture.
- Benefits: 30 days vacation, 12 sick days, and flexible hybrid working.
- Other info: Great opportunities for learning and personal development.
- Why this job: Make a real impact while collaborating in a dynamic, global environment.
- Qualifications: 3+ years post-sales experience and strong technical knowledge required.
The predicted salary is between 50000 - 60000 £ per year.
Here at Y Soft, we do things differently. Whether it’s building a globally successful Czech IT company from scratch, turning traditional manager led teams into a manager-less ecosystem based on focused self-managed teams, or implementing agile principles across the company, we can proudly say that our innovative ideas just work out. As we continue to build and shape our required cross-functional teams (Sales and Customer support), this may be an opportunity for you to help steer this journey as a Senior Technical Consultant to join our team for the Northern Europe region (UK, Ireland, and Nordics).
What you’ll do:
- You will be a part of a self-organized cross-functional team.
- Your team will consist of existing solution consultants, sales representatives, and senior technical consultants.
- Together you will deliver end-to-end care to Y Soft partners and customers and work collaboratively with other areas of the business.
- Provide post-sales support to our partners with YSoft Corporation products including on-premise and cloud portfolio.
- Provide consultations, advice, helpdesk, and on-call support including complex technical Level 3 support for the Y Soft cloud, on-premises and office print products.
- Provide troubleshooting, problem analysis, software and hardware testing support for partners, simulations and cooperation with research and development teams.
- Build and sustain relationships as the primary technical contact for our Partners and ensure the highest level of satisfaction with the services offered.
- Assist with validation of technical documentation and recommended improvements or highlighting errors.
- Use various IT technologies to tackle complex and unique support tasks for both on-premise and cloud customer environments.
- Act as a primary technical contact for partners and customers.
- Provide in-house or on-site product and technical training for both partners and customers as required.
- Actively participate in product development lifecycles providing input and pre-release testing, and remaining current with current and upcoming products.
- Periodically travel within the Northern Europe region and other locations as required.
About you:
We are seeking someone who is an excellent communicator and wants to be close to our business partners and customers. Someone whose internal motivation drives them to help solve problems and provide excellent customer satisfaction. Someone who values the responsibility of making autonomous decisions rather than being subject to direct orders from managers.
What is a good background for this job?
- Minimum of 3 years of post-sales experience.
- Can-do attitude whether it comes to a challenging technical issue or learning new things.
- Ideally an existing strong technical knowledge of YSoft SafeQ 6, and other print management solutions.
- Self-driven using initiative and skills to maintain current knowledge of YSoft products, related IT technologies, and when providing support services to partners and customers.
- Broad IT skills in operating systems, networks, and SQL databases (Windows servers, Mac, Linux, TCP/IP, SQL, etc.).
- Advanced written and spoken English is a must; knowledge of any Nordic language is beneficial.
- Ability to comprehend customer needs and devise the most fitting solution.
Perks and benefits:
- 30 days of vacation + 12 sick days.
- 12 days for education and self-development (Grow Days).
- Strong work-life balance - Hybrid working environment with a flexible schedule (combination of home and office work).
- Cross-team collaboration with a great opportunity to learn new things and grow.
- Innovative, global, team-centric environment.
- Reward system for public speaking.
Technical Consultant - UK, Ireland & Nordics employer: Y Soft
At Y Soft, we pride ourselves on fostering a unique and innovative work culture that empowers our employees to thrive in a self-managed environment. With a strong emphasis on work-life balance, generous vacation and education days, and opportunities for cross-team collaboration, we ensure that our Technical Consultants in the UK, Ireland, and Nordics not only contribute to meaningful projects but also grow personally and professionally. Join us to be part of a forward-thinking team where your technical expertise and problem-solving skills will be valued and rewarded.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Consultant - UK, Ireland & Nordics
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend meetups, webinars, or even just grab a coffee with someone who works at Y Soft. Building relationships can open doors that a CV just can't.
✨Tip Number 2
Show off your skills! If you’ve got a portfolio or examples of your work, bring them along to interviews. Demonstrating your technical know-how and problem-solving abilities can really set you apart from the crowd.
✨Tip Number 3
Be prepared for the unexpected! In a technical role, you might face tricky questions or scenarios during interviews. Brush up on your troubleshooting skills and be ready to think on your feet – it’s all about showing how you tackle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll get a feel for our culture and values, which is super important when you’re looking to join a team like ours.
We think you need these skills to ace Technical Consultant - UK, Ireland & Nordics
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your post-sales experience and technical knowledge, especially around YSoft products. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your communication skills and explain why you're passionate about the role. Let us know how your can-do attitude and problem-solving abilities make you a perfect fit for our self-organised teams.
Showcase Your Technical Skills:Don’t shy away from listing your technical skills! Mention your experience with SQL, network diagnostics, and any relevant IT technologies. We’re looking for someone who can tackle complex support tasks, so make sure we see that in your application.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our innovative team!
How to prepare for a job interview at Y Soft
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around YSoft SafeQ 6 and other print management solutions. Be ready to discuss your experience with SQL, network diagnostics, and any relevant IT technologies. This will show that you're not just familiar with the tools but can also apply them effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled complex technical issues in the past. Think about specific challenges you've faced and how you resolved them. This will demonstrate your can-do attitude and ability to provide excellent customer satisfaction, which is key for this role.
✨Communicate Clearly and Confidently
As an excellent communicator, you'll need to convey technical information clearly. Practice explaining complex concepts in simple terms, as you might have to do this with partners and customers. Being articulate will help you stand out during the interview.
✨Embrace the Self-Managed Team Culture
Familiarise yourself with the concept of self-managed teams and agile principles. Be prepared to discuss how you thrive in such environments and how you take initiative. This aligns perfectly with Y Soft's innovative approach and will show that you're a good fit for their culture.
