Guest Experience Expert - Sheraton Heathrow Hotel

Guest Experience Expert - Sheraton Heathrow Hotel at TOWNEPLACE SUITES BY MARRIOTT SAN DIEGO AIRPORT LIBERTY STATION

London, England, United Kingdom - Full Time

Start Date

Immediate

Expiry Date

17 Oct, 26

27316.0

Posted On

19 Jul, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer Service, Communication, Problem Solving, Multi-tasking, Guest Relations, Payment Processing, Reservation Management, Conflict Resolution, Teamwork, Time Management

Hospitality

Description

Description POSITION SUMMARYAs a world-class leader in the travel industry, there’s no better place thanMarriott International to make your mark. Joining us, you’ll get to entertainand meet people from all over the world as you build your experience. You’llfind a place where your personality and ideas are appreciated just as much asthe work you do. And you’ll grow through opportunities to explore the business,opening yourself to various career options. If you have the natural ability tocommunicate and enjoy working with others, we welcome you to join our globalfamily. When you bring your natural talents and passion for customer services,we welcome you into our family. No matter your specialty or working background,we offer great rewards and opportunities to improve your skills. In thisposition you will work closely with a team of inspired professionals whoencourage and invite your contributions.

Perks you deserve

We’ll support you in and out of the workplace by offering:

• Competitive rate of pay £27.316 p/a + overtime
• Upsells and guest referral incentives uncapped
• Complimentary car park - worth up to 1,300.00 p/a
• Complimentary uniforms/free dry cleaning - worth up to 1,000.00 p/a
• Dental and Eye care benefits worth up to 1,000.00 p/a
• Paid meal break and free meals on duty
• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Learning and development opportunities
• Discounts on hotel rooms, gift shop items, food and beverage
• Recognition programs
• Inspiring career mentors
• Friendly a vibrant team atmosphere
• Graduate programs (subject to eligibility)
• Network of inspiring business leaders that support development and endlessopportunities
• Travel the world with the #1 leader in hospitality (Global Transfers)

The impact you’ll makeFirst impressions are everything. And you’ll set the tone for every guest’sstay. With a genuinely warm welcome, you’ll be ready with answers to anyquestions and happy to offer information about hotel services, facilities andthe local area. Anything to help make their visit that bit more special. And,creating the smoothest check-out experience, you’ll make sure they leave ushappy too.

What you’ll do

• Process guest check-ins, assigning rooms and activating room keys
• Co-ordinate with Housekeeping to track readiness of rooms for check-in andreport any guest concerns
• Answer, respond to and process all guest calls, messages, questions orconcerns
• Give guests information and directions regarding property and local areas ofinterest
• Process check-outs and resolving any disputed charges
• Process payments and room charges, as well as cashing guests’ personal andtraveller’s cheques
• Confirm reservations and cancellations, running daily reports on the numberof arrivals and departures

What we’re looking for

• A warm, people-oriented demeanour
• A team-first attitude
• Positive outlook and outgoing personality
• Flexibility, problem-solving skills and multi-tasking ability
• The ability to stand, sit or walk for extended periods of time across a workshift

You’re welcomed hereOur highest priority is making you feel as welcome as our guests. We want you’re important to us and that you’ll make an impact in your role, and forthat, you’ll be appreciated and valued.Marriott International is an equal opportunity employer committed to hiring adiverse workforce and sustaining an inclusive culture. Marriott Internationaldoes not discriminate on the basis of disability, veteran status or any otherbasis protected under federal, state or local laws.At Marriott International, we are dedicated to being an equal opportunityemployer, welcoming all and providing access to opportunity. We actively fosteran environment where the unique backgrounds of our associates are valued andcelebrated.Our greatest strength lies in the rich blend of culture, talent, andexperiences of our associates. We are committed to non-discrimination on anyprotected basis, including disability, veteran status, or other basis protectedby applicable law.When you join the Sheraton family, you become a member of its global community.We’ve been a place to gatherand connect since 1937. At Sheraton, associatescreate a sense of belonging in more than 400 communities around the world. Weinvite, we welcome, and we connect guests through engaging experiences andthoughtful service. If you’re a team player who is excited todeliverameaningful guest experience, we encourage you to exploreyour nextcareer opportunitywith Sheraton. Join us on our mission to be ‘The World’sGathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio ofbrands with Marriott International. Be where you can do your best work,beginyour purpose,belongto an amazing global team, andbecomethe bestversion of you.

Responsibilities

Responsibilities Manage the guest arrival and departure process, including check-ins, check-outs, and payment processing. Act as a primary point of contact for guest inquiries regarding hotel services and local area information.