Customer Service, Multi-tasking, Communication Skills, Interpersonal Skills, Hotel Management Systems, IT Literacy, Problem Solving, Attention To Detail, Teamwork, English Fluency, Opera Cloud
Hospitality
Description
Description Company DescriptionTitle: Reception Team Member £12.73 Per Hour Full Time 5 shifts over 7 daysOur mission at Novotel Glasgow is to create memorable moments for our guests, by connecting hearts from arrival to farewell.A job, a career or a calling - whatever brings you here, we have something for you!As part of our team you can have:Discounted hotel rates all over the world in Accor HotelsContinuously learn and develop yourself with our Accor AcademySupport your wellbeing in your professional and personal livesGrow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countriesParticipate actively in initiatives to build a more inclusive and sustainable worldAnd many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personalityJob DescriptionAs our next Reception Team Member, you…Have the ability to multi-task and have a can-do attitude in this exciting fast-paced environment.Flexible and always ready to assist at any stage of the guests’ stay, from check-in to check-out and everything in between.This may include working in the Food and Beverage outlets including Breakfast, Bar, Night and supporting the Reservations and Back Office Teams when needed.As a passionate individual, you will be dedicated to continuously improving the quality of the hotel's services.A little more information:To help you navigate your role, and support your success you will be trained in all front of house related functions and the safety of the property and people.Our hotel offers 141 rooms, meeting rooms, gym, sauna, steam room and food & beverage facilitiesTo ensure you can best welcome and care for our guests you will need to be fluent in English.Understanding things from our guest’s perspective is key, so while you are settling into your new role we will arrange a one-night stay for you to experience this first hand.
Qualifications
QualificationsYour experience and skills include:Service-focused personality is essentialProven customer service experience in a hospitality or similar fast-paced environmentExcellent communication and interpersonal skills with the ability to engage guests professionallyProficiency with hotel management systems and general IT literacyFlexibility and adaptability to work across multiple departments (Front Office, Food and Beverage, Reservations)Strong problem-solving abilities and a proactive can-do attitudeAbility to remain calm and organised when managing multiple tasks simultaneouslyAttention to detail and commitment to maintaining high standards of serviceTeam player mentality with the ability to collaborate effectively with colleaguesFluency in English (as mentioned, this is essential for guest interaction)Professional appearance and demeanour befitting a hotel reception environmentPrevious experience using Opera Cloud
Additional Information
One more thing…By working at the Novotel Glasgow you will be part of the Accor network, worldwide hospitality leader. With us, you can be all you are, work with purpose, grow, learn, enjoy and explore Accor’s limitless opportunities. Discover our Talent stories at heart-of-hospitality.com or on Instagram @heart.of.hospitality
Our commitment to Diversity & Inclusion:We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
Job-Category: RoomsJob Type: PermanentJob Schedule: Full-TimeCompensation: up to GBP 12.73 - hourly
Responsibilities
Manage guest arrivals and departures while providing support across front-of-house functions, including food and beverage outlets. Ensure high service quality and assist with reservations and back-office tasks as needed.
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